Observer

No Inbox Email After Transition to New Webmail

   Spectrum transitioned to a new webmail service on Oct. 1, 2018.  The plan was that when users first logged on, email, contacts, etc. would be moved from the old webmail service to the new.   The only thing that transitioned were my contacts and draft mail.  I tried logging off and then back on (several times), and the sunburst sits and spins, but no messages appear in my inbox.

   In the old email service, only my inbox contained mail.   In the new webmail service, the inbox is always empty, *although* the INBOX is badged with "3," as in 3 *new* messages.   In total, my inbox should contain 5,216 emails, just like the old, but still active webmail. 

   After the intial log-on to the new service, when the spinning sunburst stopped, an error message  displayed (no error number), reading "An error occurred when loading messages from server."

-- WOM

2 REPLIES
Lead Moderator

Re: No Inbox Email After Transition to New Webmail

Good morning.

 

I am sorry this has happened. 

 

One thing I would suggest is clearing cache cookies, close out the browser and

open that back up. Are you having the same experience on multiple browsers?

 

If you are still having issues I would recommend that you contact support 

directly.

 

Twitter: @Ask_Spectrum
Facebook: https://www.facebook.com/Spectrum
1-855-70-SPECTRUM (855-707-7328)

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Observer

Re: No Inbox Email After Transition to New Webmail

I did not take your advice. However, "the issue resolved itself."