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Occasional Contributor
DWild1
Posts: 5
Accepted Solution

Mail migration for sub-user accounts.

I was able to set up a primary e-mail and migrated with no problem, but where do I migrate insightbb mail for sub-users?? I have set up the sub-user accounts but there is no where to migrate. Somebody please help us!:smileyfrustrated:

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Contributor
rjbasye
Posts: 29

Re: Mail migration for sub-user accounts.


From

http://www.twcwelcome.com/faqs-kentucky.html
I have more than one email address on my account. Can I migrate the messages from my other email addresses to a TWC Mail address?
Yes, you can create email sub-accounts once you have created your primary email account during Registration. Go to selfcare.rr.com to create new email sub-accounts after you have created your primary email account in Registration. You will use your primary email account and password to login to Subscriber Self-Care.

After you have created a new email sub-account, you can migrate your Insight sub account(s) to your TWC Mail sub account(s)
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Occasional Contributor
DWild1
Posts: 5

Re: Mail migration for sub-user accounts.

Everbody keeps saying "After you have created a new email sub-account, you can migrate your Insight sub account(s) to your TWC Mail sub account(s)" --- HOW ??  I do not find any button to click to do the migration!

 

I have the accounts created, but where do I do the migration ?

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Contributor
rjbasye
Posts: 29

Re: Mail migration for sub-user accounts.

[ Edited ]

You need to login to selfecare using your primary email account name that was created when you signed up for Time Warner.

 

The migration process is done when you first set up each sub account with selcarcare.rr.com. It then asks you for each insightbb sub accoun name that you have in order to complte the migration. 

 

You should recieve a email message stating the migration has completed for each sub account you create. Depending on the size of the sub account it could take several minutes to receive the messagge. You need to log into each sub account to check to see if you received the migration has completed message. The easiest way to check is by using the https://webmail.roadrunner.com/ website and the log into each sub account there.

 

 

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Occasional Contributor
DWild1
Posts: 5

Re: Mail migration for sub-user accounts.

I set up 2 sub-user email accounts via selfcare.rr.com, but it did not ask me for the insightbb accounts. So it set them up without migration. So, is there any way to do the migration after the fact?

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Contributor
rjbasye
Posts: 29

Re: Mail migration for sub-user accounts.

[ Edited ]

Log into https://secure5.trueswitch.com/generic/index.jsp?customer=insight and there it will ask you for the old insightbb email account name and password for each account. At  the bottom type the new time warner account hit next. It should then start the migration. You should see a sub folder in webmail using https://webmail.roadrunner.com/ by logging into each account and password.

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Occasional Contributor
DWild1
Posts: 5

Re: Mail migration for sub-user accounts.

Thank you -- that is the link I have been looking for -- I have completed the migration for a sub-user account! :smileyhappy:

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Contributor
rjbasye
Posts: 29

Re: Mail migration for sub-user accounts.

[ Edited ]

 You're Welcome. Good to know :smileyhappy:

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New Member
matt633gam
Posts: 1

Re: Mail migration for sub-user accounts.

I just completed changing my insight address to twc but didn't find any way to migrate my address book & messages to the new account. Gwen
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New Contributor
blue
Posts: 2

Re: Mail migration for sub-user accounts.

thank you for the link....however when i put in both my insight email login and my new twc email and login it says the following for both old and new email addresses... have to say i hate twc... ...

 

Oops! We could not verify your new e-mail address. Please double check your e-mail address below to make sure it's accurate.

 

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