I had to do a factory reset on my Android phone, and I cannot link my RR email to the phone. (It was linked previously). I keep getting a "cannot connect to server" error. I have contacted TWC/Spectrum tech support twice and all they do is follow the instructions posted on the FAQ site. My Hotmail account linked with no problems. Any suggestions?
While the Spectrum folks won't come out and say it, Spectrum has zero interest in providing you with e-mail service. Yes, they have some e-mail servers and they have a webmail page, but if you're one of the thousands that have persistent, near constant problems sending or receiving e-mail using the Spectrum services -- too bad, so sad, they will just suggest that you clear your cookies and make sure that your anti-virus is up to date, but they will not fix the problems with their e-mail infrastructure, because they just aren't interested in it.
That's why your Hotmail worked, because they are interested in providing an e-mail service. If you like your Hotmail, you might want to send one last e-mail from your Spectrum/Roadrunner account directing all of the people in your contact list to send e-mail to your Hotmail address instead of the Roadrunner address, because Hotmail works for you and Roadrunner doesn't. If you're not that fond of Hotmail (I'm not), pick another e-mail provider that you do like (sign up for several, give them a spin, pick the one you like best) and make that your primary e-mail. Then you can safely dump your old RoadRunner account into a deep, dark pit and forget about it (Spectrum already has).