Newcomer

January 1 Changes?

As of January 1 messages received show senders email address in From field instead of name in address book.  When using Reply the original message no longer appears and the To field's blank and has to be filled in manually.  When I save a Draft and go back to it all fields are blank.  I tried a Chat session yesterday and got a rep whose English wasn't good.  He told me "We would like bring to your notice of imminent emails outage.  Current status is normalizing in progress."

Does anyone know what's going on?

 

1 REPLY
Community Manager

Re: January 1 Changes?

@pvander3

 

We apologize for any service issues.  I was not able to replicate the issue you described using our test account.  Please try clearing your browsing history and cache.  If the issue persists, please contact support directly for further assistance.  

 

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Spectrum-Social Media Customer Care