Is twc blocking in coming mail from national car renter

Hi is twc blocking in coming mail from national car renter. It's also happening with other emails too.
8 REPLIES
Lead Moderator

Re: Is twc blocking in coming mail from national car renter

I am sorry to hear you are having problems with the email.  Are you using an email client

like Outlook or are you using our Webmail mail.twc.com? 

 

Do you know if the senders are getting bounceback messages? You have reviewed

the email in your junk folder to ensure they are not there? 

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Browser

Re: Is twc blocking in coming mail from national car renter

Could be running afoul of TWC "Rate Limits".

 

If the sender uses SalesForce.com or other service, they get limited by RR.

 

Nothing you can do, except try to get the sender to track down the issue.

 

I have a problem with GoDaddy being limited and GoDaddy refusing to contact TWC to get it resolved.  Each is pointing the finger at the other, but both refusing to lift a finger.

Newcomer

Re: Is twc blocking in coming mail from national car renter

I have a similar problem. My work emails (domain wakehealth.edu) are being blocked by my triad.rr.com acount. Not receiving emails in either in outlook or web access. This has been going on for months but as of yesterday I am receiving bounce back emails like the one below. Wondering if emails from other senders are also being blocked. Can anything be done about this?

 

A problem occurred during the delivery of this message to this e-mail address. Try sending this message again. If the problem continues, please contact your helpdesk.
Diagnostic information for administrators:

 

Generating server: vpm4.wfubmc.edu

 

jeg2000@triad.rr.com
#< #4.0.0 X-Proprietary; delivery temporarily suspended: host cdptpa-pub-iedge-vip.email.rr.com[107.14.166.70] refused to talk to me: 452 Too many recipients received this hour. Please see our rate limit policy at http://postmaster.rr.com/spam#ratelimit .> #SMTP#

 

Original message headers:

 

Return-Path: <jerogers@wakehealth.edu>
Received: from 127.0.0.1 (ZixVPM [127.0.0.1])
            by Outbound.wfubmc.edu (Proprietary) with SMTP id 04A441AC87EC
            for <jeg2000@triad.rr.com>; Tue, 28 Mar 2017 14:51:46 -0400 (EDT)
Received: from mail.wakehealth.edu (unknown [152.11.203.24])
            (using TLSv1 with cipher AES128-SHA (128/128 bits))
            (No client certificate requested)
            by vpm4.wfubmc.edu (Proprietary) with ESMTPS id F3EB41AC87E6;
            Tue, 28 Mar 2017 14:51:43 -0400 (EDT)
Received: from EXCHDB2.medctr.ad.wfubmc.edu ([fe80::2dfe:ef81:62e:5669]) by
 EXCHCAS4.medctr.ad.wfubmc.edu ([fe80::74f6:c4d2:327a:a8b3%20]) with mapi id
 14.03.0174.001; Tue, 28 Mar 2017 14:57:03 -0400
From: Jeffrey Rogers <jerogers@wakehealth.edu>
To: "dpaley@paleyinstitute.org" <dpaley@paleyinstitute.org>
CC: "jeg2000@triad.rr.com" <jeg2000@triad.rr.com>
Subject: Second opinion
Thread-Topic: Second opinion
Thread-Index: AdKn9QEmtCJV5/RqTXydHUnTIfqFVA==
Date: Tue, 28 Mar 2017 18:57:03 +0000
Message-ID: <F87BA8E8E82FFD47B48F6E50921108674AF9F711@EXCHDB2.medctr.ad.wfubmc.edu>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator:
x-originating-ip: [152.11.191.149]
Content-Type: text/plain
MIME-Version: 1.0
X-VPM-HOST: vpm4.wfubmc.edu
X-VPM-GROUP-ID: 5f3723e2-0b17-4bf3-981f-ed3715158ca1
X-VPM-MSG-ID: af11f96d-5cfa-4721-bfb0-f6fa3dea8606
X-VPM-ENC-REGIME: ZixVPM,Plaintext
X-VPM-CERT-FLAG: 0
X-VPM-IS-HYBRID: 0

Lead Moderator

Re: Is twc blocking in coming mail from national car renter

[ Edited ]

@rogersje   I would suggest emailing our Postmaster, the email is below. 

You can visit the website here: http://postmaster.rr.com

 

Sending Mail To Time Warner Cable Customers


If you're reading this part of the website, it's probably because you want to send mail to our customers. So long as you're sending mail that our customers want, you shouldn't have a problem getting your mail delivered here; however, if you are having problems, this is a good place to start.

The following menu items under Sending Mail To Time Wanrer Cable Customers will cover most topics that are of interest to senders.

 

Newcomer

Re: Is twc blocking in coming mail from national car renter

Thanks, will do!
Browser

Re: Is twc blocking in coming mail from national car renter

The problem is that your TWC customers are being impacted.

 

Even though the email is intended to be sent to a single recipient you are being impacted by the other email to any .rr.com customers sent from wfubmc.edu.

 

Hopefully you can convince wfubmc.edu to contact TWC to get this lifted or adjusted.

 

My postmaster.rr.com requests go to a blackhole.    

 

The more customers that TWC gets (from the merger?) the more often this problem will occur.

Rookie

Re: Is twc blocking in coming mail from national car renter

Dear Julla_R,

 

I am encountering a similar issue to the OP, but for a different sender; I run a non-profit with a (NOT SPAM, entirely opt-in) email discussion list that is used for our members to communicate.  Our hosting provider is running into issues with delivery to rr.com recipients (*every* *other* recipient on our list goes through just fine, every time, where rr.com mails bounce nearly every time).

 

I've followed instructions on your postmaster site.   I've emailed delivery-support@postmaster.rr.com.  I've asked the sending server operator to contact TWC/Spectrum.  Our sending server has enrolled in your silly feedback loop program.  None of these have solved the problem and most have not even been met with any response from TWC/Spectrum. Our hosting provider has been trying to work with you for over 3 months on this issue.

 

Dozens of your customers in our region who would like to receive our group communications - myself on my own personal TWC account (this account) included - are unable to do so.  How can we get this resolved and stop being ignored?

 

 

 

Rookie

Re: Is twc blocking in coming mail from national car renter

... and now email to delivery-support@postmaster.rr.com bounces back as "user unknown"....

 

Can we please get a real support channel for these email delivery issues?