3 weeks ago
My wife is deleting emails from her IPhone but they are not being deleted from webmail and now she has over 7,100 emails. She NEVER gets on a computer so how do we make them all go away at the same time?
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3 weeks ago
The emails on the webmail server will need to be deleted manually. To prevent this in the future, ensure that the settings on the email client used on the iPhone are configured to POP3, and not to IMAP. IMAP will leave emails on the original server and POP is a two way protocol that will delete the emails from the server when they are deleted from the email client on the iPhone. If you still need assistance, please let us know. You can also reach us on Social Media:
Spectrum-Social Media Customer Care
Hi James, I never knew this about the IMAP and pop.
I have been on the phone with spectrum support several times in the last two weeks, and nobody I talked to knew this either.
We have changed so many settings, and now I have so many new, extra folders, I am ready to pull my hair out.
I am also confused as to what the default setting are in webmail, as those have all been changed too.