MT5
Spectator

Emails being refused-sender getting bounce back notification

Hi,  I am not getting all of my emails. A friend has been getting bounce back notifications every time she tries to email me. Besides her,  I know of one company that  Roadrunner to is refusing to let their emails through. I have no idea how many I am not getting.  I tried chatting with TWC and they could not help me, got disconnected before he could finish opening a ticket. 

5 REPLIES
Moderator

Re: Emails being refused-sender getting bounce back notification

Hello, @MT5.

 

If you are able to have the bounce back messages forwarded to us, we can certainly take a look at them to see what is causing the bounce back.  Please private message your account information to us at this link so we may further assist in getting this addressed.

 

Thank you for your participation in the Forums!

 

Regards,
Jeremiah S.
TWC-Social Media Customer Care
Moderator - TWC Community Forums

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Newcomer

Re: Emails being refused-sender getting bounce back notification

Having the same problem, here are three different error people are getting back that used to email me all the time. 

 

Remote-MTA: dns; cdptpa-pub-iedge-vip.email.rr.com
Diagnostic-Code: smtp; 421 4.7.1 - Connection refused - <192.185.195.25> -  Too
    many concurrent connections ( <7> ) from source IP

 

Action: failed
Status: 4.7.1
Diagnostic-Code: X-Postfix; delivery temporarily suspended: host
    cdptpa-pub-iedge-vip.email.rr.com[107.14.166.70] refused to talk to me: 421
    4.7.1 - Connection refused - <192.185.145.221> -  Too many concurrent
    connections ( <4> ) from source IP

 

Action: failed
Status: 4.7.1
Remote-MTA: dns; cdptpa-pub-iedge-vip.email.rr.com
Diagnostic-Code: smtp; 421 4.7.1 - Connection refused - <192.185.144.218> -
    Too many concurrent connections ( <2> ) from source IP

MT5
Spectator

Re: Emails being refused-sender getting bounce back notification

Wish i had advice for you but as far as i know mine is still doing this.
Newcomer

Re: Emails being refused-sender getting bounce back notification

Same thing is happening to me.  Is there any resolution to this yet?

 

MT5
Spectator

Re: Emails being refused-sender getting bounce back notification

[ Edited ]
Nope. They told me give my info and that they would open a ticket and get back with me but never heard from them. Adding emails address' that you know are being refused to the blocked/ allow settings, does NOT help for me. As far as I know its still happening to me.