This problem only occurs in the webmail interface, which I only use to recover deleted emails (although not anymore). When I select an email from the Deleted folder and then select "In-box" from the "Move message(s) to" drop down list, a message appears that reads "Moved one message to 'Inbox'.", but the message does not show up in the In-box. This appears to be random, but occurs very often.
I use Office Outlook for my primary email engine, and often use Mozilla Thunderbird as well, and have not had any problems using my RR email with either of the two.
We encourage you to contact support directly for further assistance.
Please contact us at:
Spectrum-Social Media Customer Care