Newcomer

Emails are not being moved from "Deleted" to "In-box".

This problem only occurs in the webmail interface, which I only use to recover deleted emails (although not anymore). When I select an email from the Deleted folder and then select "In-box" from the "Move message(s) to" drop down list, a message appears that reads "Moved one message to 'Inbox'.", but the message does not show up in the In-box. This appears to be random, but occurs very often.

I use Office Outlook for my primary email engine, and often use Mozilla Thunderbird as well, and have not had any problems using my RR email with either of the two.

1 REPLY
Community Manager

Re: Emails are not being moved from "Deleted" to "In-box".

We encourage you to contact support directly for further assistance.

 

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