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Emails are automatically being deleted from box in seconds since Spectum upgrade in Dec 2016.

Emails are deleted from box since Spectrum upgrade in Dec 2016.  Inbox always says  "no messages ".  Have called support many times and have gotten many different answers.  I'm bundled and thinking about changing, but hard to have to change email addresses and notify everyone.  Anyone else have this problem?

No solution can be found with Spectrum.

1 REPLY
Moderator

Re: Emails are automatically being deleted from box in seconds since Spectum upgrade in Dec 2016.

Sorry to hear you are having problems. We would be happy to look into this for you further if you would like to contact support directly.

 

A few questions, are you using an email client or webmail? Do you have the email

set up on multiple devices? Do the people sending mail to you get bounceback or

error messages? Are you able to send email out?

 


Regards,
Spectrum-Social Media Customer Care