Newcomer

Email

Having email issue. Won’t allow me to reset password

6 REPLIES
Trusted Helper

Re: Email


@Doc1355wrote:

Having email issue. Won’t allow me to reset password


Hi Doc,

 

We no longer recommend the use of Roadrunner/Spectrum email.  Cable companies were never intended to be email providers.  Roadrunner is fifteen years out of date.

 

Switch to a webmail provider such as Yahoo Mail, Gmail, or Outlook.com.  Webmail is available on any computer or device with an Internet connection and goes with you for the rest of your life.  It is always up-to-date, and more secure than  ISP-based email.

 

You also get free on-line Office suites with Gmail (Google Drive.) and Outlook.com (Office Online)  They provide more than enough functionality for general users and offer about ninety percent of what the paid MS Office versions have.

 

You will also need one ad blocker (and only one) in each browser to stop Web Mail banner ads.  More than one may conflict.  I would recommend Ad Block Plus.

 

Leave Spectrum to Cable TV, Phone, and Internet Service.

 

Satch

Lead Moderator

Re: Email

Hi @Doc1355  Are you still having a problem resetting the email password?

Are you receiving an error or is something else happening?

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Newcomer

Re: Email

I'm having the same problem.site says Unable to reset password at this time
Newcomer

Re: Email

But to get the virus protection suite you need twc email and pw
Lead Moderator

Re: Email

@dpford09

 

Sounds like you will need direct support to have this addressed.

 

You can contact our Social Media Customer Care team at: 

Twitter: @Ask_Spectrum

OR
Facebook: https://www.facebook.com/Spectrum


Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Highlighted
Observer

Re: Email

Try the online Chat support. They can reset passwords. That is about all they can do.

That was their fix to the issue of getting username invalid. They didn't seen to under stand the issue.