Email is a free service that is provided with current accounts. Once your parents account is closed, email access will be restricted and then the associated email addresses will be purged. To make any changes, an authorized account user from your parents account will need to go with you to a local Spectrum Store and complete email transfer paperwork. This can be completed by fax or mail, but the form will need to be notarized. Any changes need to be completed prior to disconnecting the old account. Please note that the domain names for the old and new accounts also need to be the same.
Please let us know if you have questions or need additional assistance. You can also contact us directly:
Spectrum-Social Media Customer Care
The moral of the story here is to open an email account with gmail, yahoo, outlook, etc. so it can stay with you as long as you wish instead of being tied to your current service provider.