Does "hovering" over the link show the same URL. If it does, then it is probably genuine. If the URL is something different, then welcome to the world of phishing.
More info on this question. I was locked out of my email - password wasn't acceptd a day before the Spectrum message was sent. Today I got someone from Spectrum Tech Support to reset my password. I can now access my email online from mt account and found the ?bogus? Spectrum message. My the new password is still being rejected by my computer/Apple Mail.
We are sending out emails to customers who have weak passwords.
If you are ever unsure of the validity of a communication you absolutely should
contact us directly.
Are you able to login to the webmail portal and are only having issues with your
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums