I'm also having a problem blocking unwanted emails. I followed the directions provided exactly and it does not work! Each time I check my inbox I find new emails from people I have already blocked.
When is TWC/Spectrum going to fix this???
I'm having the same problem & came here looking for answers. James, your "helpful" link is insulting & most not helpful. Please take a look at how your company filters SPAM & see if you can at least return it to TWC levels of effectiveness.