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Thanks for the suggestion. I already called support twice. They claim that they are aware of the situation. The also assured me that because email is free, TWC /Spectrum owes me nothing! Just sayin' !
Email issues did get fixed a couple weeks ago. I would call again. Does sound like a log-in/password issue. I had to call for another outage and asked for credit for the email problems. I got a similar response about email being a "feature" and not refundable like the internet access (or phone, or TV).