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4 weeks NO EMAIL

I am wondering if TWC / Spectrum has a new login process that they have not communicated to me. I am now FOUR WEEKS without email. When I called, the support guy said "email is a free service so we don't "owe you" anything!"

Does anyone else have problems logging in? What am I missing -except helpful customer support!? Thanks
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Re: 4 weeks NO EMAIL

Thanks for the suggestion.  I already called support twice. They claim that they are aware of the situation. The also assured me that because email is free, TWC /Spectrum owes me nothing! Just sayin' !

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Re: 4 weeks NO EMAIL

Email issues did get fixed a couple weeks ago.  I would call again.  Does sound like a log-in/password issue.  I had to call for another outage and asked for credit for the email problems.  I got a similar response about email being a "feature" and not refundable like the internet access (or phone, or TV).

 

/Dan