Expert

Re: why does my internet speed occasionally come to a crawl until I reboot modem???

Repost the new signal level page... Verify S/N is now flat accross the channels and the 519/525/585 are not being interfered with.

Contributor

Re: why does my internet speed occasionally come to a crawl until I reboot modem???

below are the new signal levels, been like this all day!

 

Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectedUncorrectables
1LockedQAM2561501000000 Hz3.2 dBmV42.5 dB00
2LockedQAM2562507000000 Hz3.3 dBmV41.0 dB00
3LockedQAM2563513000000 Hz3.1 dBmV41.3 dB00
4LockedQAM2564519000000 Hz2.8 dBmV40.7 dB00
5LockedQAM2565525000000 Hz2.8 dBmV41.9 dB00
6LockedQAM2566531000000 Hz2.7 dBmV41.7 dB00
7LockedQAM2567537000000 Hz2.7 dBmV41.7 dB00
8LockedQAM2568543000000 Hz2.4 dBmV41.4 dB00
9LockedQAM2569549000000 Hz2.3 dBmV41.3 dB00
10LockedQAM25610555000000 Hz1.9 dBmV40.9 dB00
11LockedQAM25611561000000 Hz1.9 dBmV40.9 dB00
12LockedQAM25612567000000 Hz1.8 dBmV40.8 dB00
13LockedQAM25613573000000 Hz1.5 dBmV40.5 dB00
14LockedQAM25614579000000 Hz1.5 dBmV40.5 dB00
15LockedQAM25615585000000 Hz1.1 dBmV40.2 dB00
16LockedQAM25616591000000 Hz0.9 dBmV40.2 dB00

 

 
Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA35120 Ksym/sec30600000 Hz46.5 dBmV
2LockedATDMA25120 Ksym/sec24200000 Hz46.0 dBmV
3LockedTDMA12560 Ksym/sec19400000 Hz45.5 dBmV
4LockedATDMA42560 Ksym/sec37000000 Hz47.8 dBmV

 

Mark in Austin Tx.
TWC, turbo internet, phone & cable
Expert

Re: why does my internet speed occasionally come to a crawl until I reboot modem???

Amen brother!

Now if we could get the  call center to send out techs and fix the rest of the bad drops... instead of po'ng customers that cancell service, lol. Austin is easy, there's 3 common problems!Robot Very Happy

 

 Sorry you went thru this and were persistant. Man Frustrated

 S/n is better than 40 dB and a 2.5 dB difference from lowest to highest with pretty much an even slope is great too.

 

Highlighted
Contributor

Re: why does my internet speed occasionally come to a crawl until I reboot modem???

Thanks for always helping us out and being patient!

Mark in Austin Tx.
TWC, turbo internet, phone & cable