Valued Contributor

ubee mta - are wifi radios left on while in bridge mode?

my bro was lend a ubee mta by twc for his isp+phone service

it was left in bridge mode so he could use his own wifi router.

 

i recenly helped him upgrade his router, and cancel his phone

by moving the number to a obihai sip box.  charter told us to

keep the ubee mta since it could support his 100/10 isp only,

and they'd simply use it as a modem, not for phone or wifi.

 

i noticed his wifi is VERY congested, even after channel changes.

I wonder if the ubee mta's 2.4/5.0 wifi radios are still active despite

it supposed to be in bridge mode - and it's stepping on his own wifi.

since i can't manage it, i have no idea what's going on with it.

the indicator leds on it labeled 2.4 and 5.0 are both lit on.

 

normally i would call provisioning to check, but charter has

messed up support so badly, that all you get now is some

clueless malaysian support person who can do nothing more

than remotely reboot your modem - that's useless to me.

 

because charter support is so totally ineffective now,

i suppose my only option is to insist charter swap out

that old ubee mta with a new modem only device,

so i'll call for them to send us a self install modem kit.

 

what else can i do?  customers are on our own now,

despite isp only rates going up yet another $5 this year.

6 REPLIES
Established Sharer

Re: ubee mta - are wifi radios left on while in bridge mode?

Don't swap the modem!  The recommended fix is to:

1)  have TWC turn off WiFi in their Ubee MTA modem,

2)  confirm that both 2.4 and 5 GHz lights are off, and

3)  set up his router to provide NAT, DHCP, and WiFi. 

It sounds like you've already done step 3 successfully, but if you need some additional help, bring your questions back here to the forums. 

TWC should be charging him a monthly fee for rental of the modem used for internet, but he shouldn't be hit with an additional surcharge for WiFi.

Established Sharer

Re: ubee mta - are wifi radios left on while in bridge mode?

...and it's doubtful that you can get a modem only model. In my area the reps informed me that they only give out one or two models of combo units to everyone and just turn on or off the features needed, no modem-only units available unless you buy it yourself.

Expert

Re: ubee mta - are wifi radios left on while in bridge mode?

Get something other than a Ubee if TWC refuses to send tyou to tier 3 to turn off the wireless radios in it

 

 He must be paying for 30/5 or faster oon TWC or the $5 a month more for wieless if on Spectrum.

 

Valued Contributor

Re: ubee mta - are wifi radios left on while in bridge mode?

2)  confirm that both 2.4 and 5 GHz lights are off

 

so if those lights are on - the radios are still working 

i was afraid of that.

i just hope i get a support person who

does not make things worse - as they usually do.

 

i'll call monday during business hours,

maybe then i'll get someone who speaks english

as a first language and actually works in usa.

Highlighted
Valued Contributor

Re: ubee mta - are wifi radios left on while in bridge mode?

ok, good news.  i called and got to the dept to change my service,

got a rep who was sympathetic, he got me thru to a tier 3 guy,

who reached out to the ubee mta, turned off the wifi radios,

then instructed me to do a pin push factory reset, that way the

ubee mta would automatically boot into a modem only bridge.

 

now my own home wifi works 2-3 times faster - yippee

i also found out the ubee mta is a 16:4 modem, so there

was no point in swapping it out for a modem only box.

 

it's worth noting both the sales rep and tech rep were

local english speakers who just saved charter multiple

calls and a premise visit - so yeah, domestic help may

be more expensive, but they are FAR more efficient.

Established Sharer

Re: ubee mta - are wifi radios left on while in bridge mode?


consorts wrote:

ok, good news.  i called and got to the dept to change my service,

got a rep who was sympathetic, he got me thru to a tier 3 guy,

who reached out to the ubee mta, turned off the wifi radios,

then instructed me to do a pin push factory reset, that way the

ubee mta would automatically boot into a modem only bridge.

 

now my own home wifi works 2-3 times faster - yippee

i also found out the ubee mta is a 16:4 modem, so there

was no point in swapping it out for a modem only box.

 

it's worth noting both the sales rep and tech rep were

local english speakers who just saved charter multiple

calls and a premise visit - so yeah, domestic help may

be more expensive, but they are FAR more efficient.



Your calls for technical help should always be transferred to Tier 3 support as soon as you tell them you have an EMTA modem.  TWC's Tier 1 and Tier 2 tech support staff are not allowed to do any reprogramming of those boxes.  They probably also don't know about the pin-push reset needed to lock in the boot-up default setting.  Remember this for next time!