Expert

Re: latency and thoughput issues

Post the signal level page again, Don't reset it.

There is a coaxial issue, I don't care if it was replaced a year or a week ago, something is still intermittent and causing the high correcteds and T3/4 errors.

 Since this sounds like underground orange coax,, post a photo of the grounding block and what's in the pedestal.

 

 

Newcomer

Re: latency and thoughput issues

I contacted Spectrum CS there was another outage....

  Lost phone service and Internet again.

It is the network, everyone went down nothing to do with wiring in house.

Wiring in house is clear..

 

Newcomer

Re: latency and thoughput issues

See primary channel changed every few days when modem drops offline. 

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1LockedQAM25625603000000 Hz-1.1 dBmV38 dB11012954
2LockedQAM25610513000000 Hz-0.6 dBmV39.1 dB210
3LockedQAM25611519000000 Hz-0.7 dBmV38.9 dB260
4LockedQAM25612525000000 Hz-0.6 dBmV38.9 dB300
5LockedQAM25613531000000 Hz-0.7 dBmV38.8 dB280
6LockedQAM25614537000000 Hz-0.6 dBmV38.9 dB260
7LockedQAM25615543000000 Hz-1 dBmV38.6 dB270
8LockedQAM25616549000000 Hz-1.1 dBmV38.6 dB257
9LockedQAM25617555000000 Hz-1.5 dBmV38.3 dB250
10LockedQAM25618561000000 Hz-1.6 dBmV38.2 dB230
11LockedQAM25619567000000 Hz-1.8 dBmV38.2 dB300
12LockedQAM25620573000000 Hz-1.9 dBmV37.9 dB300
13LockedQAM25621579000000 Hz-2.1 dBmV37.8 dB280
14LockedQAM25622585000000 Hz-2.1 dBmV37.7 dB320
15LockedQAM25623591000000 Hz-1.5 dBmV37.9 dB220
16LockedQAM25624597000000 Hz-1.4 dBmV37.8 dB230
17LockedQAM2569507000000 Hz-0.7 dBmV39.5 dB350
18LockedQAM25626609000000 Hz-0.9 dBmV38.6 dB430
19LockedQAM25627615000000 Hz-0.4 dBmV39 dB540
20LockedQAM25628621000000 Hz0.2 dBmV39.4 dB400
21LockedQAM25629627000000 Hz0.3 dBmV39.3 dB460
22LockedQAM25630633000000 Hz0.4 dBmV39.5 dB570
23LockedQAM25631639000000 Hz0.6 dBmV39.9 dB443
24LockedQAM25632645000000 Hz0.7 dBmV39.9 dB560
 
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1LockedATDMA85120 Ksym/sec36800000 Hz48.7 dBmV
2LockedATDMA65120 Ksym/sec24000000 Hz47.7 dBmV
3LockedATDMA75120 Ksym/sec30400000 Hz47.7 dBmV
4LockedTDMA52560 Ksym/sec19200000 Hz45.7 dBmV
Expert

Re: latency and thoughput issues

this is a coaxial issue;  If there are outtages, it's probably broken hardline out on the street somewhere and is what's causing you grief. Also the Upstream is 3 dB different from Friday also indicating coaxial issues... Unless temperature has really changed a lot.

Is there just a single 2 way splitter for your modem and the cable box? was that coax replaced?

I don't like seeing the 2 dB bump in level, that looks like a splitter or damaged coax. or open splitter/tapoff ports(at the pedestal)

 

Can you get a photo of what's in the pedestal?

 Many have a lift off cover.

Need to see how badly corroded it is, and it will be similar to the rest of the node you're on.

 

Hi counts on the first(home) channel are really bad .

Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1LockedQAM25625603000000 Hz-1.1 dBmV38 dB11012954

Until TWC?Spectrum cleans up all the bad connections on the node, everyone on it will suffer.

 

Lead Moderator

Re: latency and thoughput issues

@jon2  Good morning.

 

I was able to locate your account with your credentials used to create your

login here. I see that we have not recently had a technician out. I do see an 

issue that we would like to send a technician out to investigate.

 

If you will please private message us with verification of your account information, your 

general availability for a visit and a good call ahead number we can get that 

scheduled.

 

 Forums_Help

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Newcomer

Re: latency and thoughput issues

Also the Upstream is 3 dB different from Friday also indicating coaxial issues... Unless temperature has really changed a lot.

 

Answer: 

For a while now I all ready brought that to there attention  get the  old scripted  speech your signal levels are fine. 

Temperatures are normal  for this time year   so temp not a factor.

 

I don't like seeing the 2 dB bump in level, that looks like a splitter or damaged coax. or open splitter/tapoff ports(at the pedestal)

 

Answer:  

  All new lines  put in place since purchase of house  including  RG6  from tap to house.

Upgraded  from their modem  after changing theirs out 2 times. 

To a D3 modems can use multiple channels, allowing for much-faster internet speeds.

New Wi-Fi routers running the newer and much-faster protocol 802.11ac

 

Had many techs /and field super  at tap  many times all connector at tap changed no open ports.  Had many maintenance tickets also over the year.

 

This is a prime example  of  a degraded infrastructure  failing to make  the necessary  upgrades to deliver  quality  service .

Prime example of  putting profit over reliability.

This falls back on the higher up of command for this area. Knowing of all the issues and

having to wait  for funding from Charter/TWC  to make much needed upgrades .

Utilization issues .

Which is now Spectrums problem because thats who gets paid every month.

and wants to increase  bill  when your getting unreliable service, below advertized service.

Years worth of proof to back that up.

 

 

Newcomer

Re: latency and thoughput issues

Answer to that is: Have been dealing with area field supervisor on a regular basis.

Have not Called CS when dealing direct with him.

except last night I call because of another outage because he doesnt work weekends but I sent him a email.

Expert

Re: latency and thoughput issues

You need a tech out... again, just because it's a year old doesn't mean it's not bad.

and right now it looks like it's between the modem and the tap off in the pedestal.

 It could be damage along the street especially if new houses were built after the cables were laid.

 

 

Newcomer

Re: latency and thoughput issues

Do not mean any disrespect because theirs no reflection within a message.

     Outages /Problems at my node and other nodes back to the Hub.

Problems at the hub trickle down / ingress issues / it way beyond my tap and house connection.  If its out in the street its their job to locate issues . Sweep the area .

They locate bad cables down the road and replaced it on my side road. Located it about month ago , waited and waited , finally got approval , marked the area, new lines put in.

After new lines where in place and connected.

 I therefore reached out to community forum.

As it has been verified outage.

SNR should be within 1 dB

Channel Bonding Group should be within 1 dB  Lets give it extra dB  So 1 or 2dB 

You seen my levels within this forum.

Please correct me if am stating any out of place.

So the statement it between modem and the tap off in the pedestal , is more like from tap back to the node all the way back to hub.

Trace Route also shows its within local network.

Lets say 210ms with 2% packet loss  Whats that deliver ?

410 ms  ?

TOD errors.

Upstream channels  1 or 2 drop out , count for high uncorrectable /correctable

others 2 or 3 are still sending MDD 

Like I stated No disrespect... and correct me if needed.

 

Established Sharer

Re: latency and thoughput issues

JON- 

I just ran WinMTR from Ohio into your IP,

No packet loss, hop delays range from 20s in midwest,then

60s going thru NYC--NJ,

to mid-90s at your southeast end.

Hope this helps you find their ailing hardware.

 

Here's the edited report of what I found:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                        I D  REDACTED -   0 |    2 |    2 |    1 |    1 |    2 |    2 |
|                      I D  REDACTED -   0 |    2 |    2 |   10 |   10 |   11 |   11 |
|         ae60.nolmoh2202h.midwest.rr.com -   0 |    2 |    2 |   22 |   24 |   27 |   27 |
|         be23.bathoh0601r.midwest.rr.com -   0 |    2 |    2 |   17 |   17 |   17 |   17 |
|         be12.pltsohae01r.midwest.rr.com -   0 |    2 |    2 |   22 |   23 |   24 |   24 |
|         be25.clmkohpe01r.midwest.rr.com -    0 |    2 |    2 |   24 |   25 |   26 |   26 |
|                           107.14.17.252 -    0 |    2 |    2 |   35 |   36 |   38 |   38 |
|bu-ether11.chcgildt87w-bcr00.tbone.rr.com -   0 |    2 |    2 |   66 |   68 |   71 |   66 |
|bu-ether11.nycmny837aw-bcr00.tbone.rr.com -   0 |    2 |    2 |   63 |   64 |   66 |   63 |
|bu-ether11.nwrknjmd67w-bcr00.tbone.rr.com -   0 |    2 |    2 |   66 |   67 |   69 |   66 |
|                           107.14.17.239 -   0 |    2 |    2 |   66 |   68 |   70 |   70 |
|                             66.109.6.81 -   0 |    2 |    2 |   72 |   74 |   76 |   76 |
|        be1.fyvlnchj01r.southeast.rr.com -   0 |    2 |    2 |   73 |   73 |   74 |   73 |
|       cpe-024-025-039-013.ec.res.rr.com -   0 |    2 |    2 |   94 |   94 |   94 |   94 |
|           gig6-3.fyvlncr-rtr2.nc.rr.com -    0 |    2 |    2 |   78 |   78 |   79 |   78 |
|                   No response from host -  100 |    5 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    5 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    5 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
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