Participant

When will Charter get around to pushing the firmware update Intel has provided (SB6190)

to fix the horrible lag spikes that have been plaguing the Arris SB6190. Any news?

Thanks 

5 REPLIES
Expert

Re: When will Charter get around to pushing the firmware update Intel has provided (SB6190)

This is the TWC forum, no help on Charter issues....

My advice is return it and get a 6183 instead.

 

Highlighted
Established Sharer

Re: When will Charter get around to pushing the firmware update Intel has provided (SB6190)

[ Edited ]

None of the forum volunteers would know the precise timeline.  A modem firmware patch has to come from the modem vendor (was Motorola, now Arris) and then be thoroughly evaluated by Charter/TWC/Brighthouse/Spectrum before it gets pushed out to user devices.  Spectrum does not buy the SB6190 to lease to their subscribers so there's no compelling need for them to perform that testing any time soon.  The elapsed time period usually starts at about six months, but could take two to three times that long when tech is busy merging three cable and internet companies into one with ten times as many problems.

Observer

Re: When will Charter get around to pushing the firmware update Intel has provided (SB6190)

What firmware are you running?

Established Sharer

Re: When will Charter get around to pushing the firmware update Intel has provided (SB6190)

It's not really gonna matter much.  The SB6190 uses the Intel Puma 6 chipset which is known to be bad and is currently the subject of a class-action lawsuit. 

Spectrum Employee

Re: When will Charter get around to pushing the firmware update Intel has provided (SB6190)

http://www.dslreports.com/shownews/Arris-Sued-Over-SB6190-Surfboard-Modem-Latency-Flaw-139331

 

Major report from last year on this, as well as a link to the Class Action Lawsuit filed to Arris about the isssue.

I post on my off hours, away from work and any statements made are my opinions, and do not necessarily reflect the views and beliefs of Spectrum Communications.