Observer

Walnut Creek Galena Ohio - Service Issues

Hello,

 

Multiple techs have been to this area and have said the amplifiers on the poles leading from the CO all the way to the neighborhood need replaced. Is there any idea of when this will be complete? The whole neighborhood have been losing TV and Internet signaling for months now. They keep coming out and replacing amp cards and it works for awhile but then fails again.

 

Thanks!

5 REPLIES
Expert

Re: Walnut Creek Galena Ohio - Service Issues

contact and file a complaint with the Ohio Cable TV association

 

Established Sharer

Re: Walnut Creek Galena Ohio - Service Issues


dudesky71 wrote:

Hello,

 

Multiple techs have been to this area and have said the amplifiers on the poles leading from the CO all the way to the neighborhood need replaced. Is there any idea of when this will be complete? The whole neighborhood have been losing TV and Internet signaling for months now. They keep coming out and replacing amp cards and it works for awhile but then fails again.

 

Thanks!


Just to clarify,  people posting in the forums  don't send out technicians, and we didn't design the signal distribution network for your neighborhood.  Your area was part of Time-Warner, Brighthouse, Comcast, or Charter before the companies were merged and now all operate under the name Spectrum Communications.

The forums get peer-to-peer support from customer volunteers with experience in the world of cable TV and internet networks, unless that person is clearly identified as a TWC or Spectrum employee.  We are customers just like you, with no financial interest in Spectrum and no influence over their technical operations or business practices.

Observer

Re: Walnut Creek Galena Ohio - Service Issues

Understood. The whole neighborhood is filing a formal complaint as I type this. Thanks for the heads up.

Established Sharer

Re: Walnut Creek Galena Ohio - Service Issues

Not a problem, most folks don't realize that we are customer volunteers.  Please keep us in the loop so we can learn more about this local issue and their resolution plans.

Expert

Re: Walnut Creek Galena Ohio - Service Issues

File with the Ohio cable tv association, search for OCTA