Rookie

Variable Download Speed

Have subscribed to 100/10 internet speed. Had two techservice in-home visits plus many tech service phone conversations. Spectrum says I am getting the 100/10 service. Yet I am still getting wild variations in download speed when hard wired from Spectrum provided modem to my laptop - never higher that 89 and as low as 10.  Why am I seeing these large variations?

3 REPLIES
Expert

Re: Variable Download Speed

Copy and paste signal level and error log pages and your zipcode for a start.

Are you using the TWC/spectrum speedtest tool?

 

Rookie

Re: Variable Download Speed

I have used multiple speed tests, including Ookla, which was recommended by the Spectrum technician. The results are the same - variable download speed to as low as 10. Why is there this variation? Is there a signal problem from Spectrum?

Lead Moderator

Re: Variable Download Speed

Hi!

Without some additional information your peers will not be able to assist you with diagnosis of the issues.

 

Some information that would be useful to post can be found here: 

DATA-TO-POST-TO-GET-HELP-FROM-THE-COMMUNITY

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums