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Unstable bitrates (upload speeds)

Hello,

 

I have been streaming to twitch for the past 2 months without any issue.  I have been streaming at 6mb/s upload with 20up and 400 down.  However, for the past two weeks I have been unable to stream due to unstable bitrates.  My upload speed will randomly drop from 6mb/s to 1mb/s or less and it will repeat this cycle of going up and down every 30-45 seconds.

 

So far I have tried the following:

 

Factory and hard reset of the Arris modem

Bypassing the Sagemcom router

Speed tests which show normal upload and download speeds

Updating my network utility drivers

Tested with removing all firewalls and antivirus

Removed any onboard programs that claim to optomize connection (Asus programs bundled with the motherboard)

 

Currently I'm all out of ideas and am getting really frustrated.  The only thing that I know for sure is that when this problem began when my IP address had changed.  So I don't know if its a bad routing.

Also, It is not a Twitch server issue.  I have tested this with 2 different streaming software and attempted to stream to Hitbox.tv and Ustream.tv which have all had the issues.  I've felt like I have ruled out anything that could possibly be on my end.

 

Any help would be appreciated.  I could not locate the downstream and upstream logs for the Sagemcom 5260.  Below is the system log and a Tracert from cmd.

 

***Also the two screenshots below are from the built in Twitch bandwidth tester.  The screenshot with the server list is showing that I am able to connect to the servers but traffic can't get through which is indicated by the 0 server quality.

 

Mar 10th, 8:01:54 amhg6dError
xtime_add_millisecs(78): unexpected input
Mar 10th, 8:01:54 amhg6dError
xtime_add_millisecs(78): unexpected input
Mar 10th, 8:01:54 amhg6dError
xtime_add_millisecs(78): unexpected input
Mar 10th, 8:01:54 amhg6dError
xtime_add_millisecs(78): unexpected input
Mar 10th, 8:02:51 amhg6dError
[GREMANAGEMENT-OSM] AddAssocDevtoMacFiltering(960): Current number of blacklisted devices is [5]
Mar 10th, 8:02:51 amhg6dError
[GREMANAGEMENT-OSM] AddAssocDevtoMacFiltering(971): MacAddress [f4:f5:24:87:79:40] exists already in filtering list
Mar 10th, 8:07:21 amhg6dError
[GREMANAGEMENT-OSM] AddAssocDevtoMacFiltering(960): Current number of blacklisted devices is [5]
Mar 10th, 8:07:21 amhg6dError
[GREMANAGEMENT-OSM] AddAssocDevtoMacFiltering(971): MacAddress [f4:f5:24:87:79:40] exists already in filtering list

 

 

Tracing route to live-sfo.twitch.tv [23.160.0.84]
over a maximum of 30 hops:
  0  DESKTOP-95UT8KQ.home [192.168.1.2]
  1  HG6Box [192.168.1.1]
  2  cpe-70-121-192-1.satx.res.rr.com [70.121.192.1]
  3     *     tge0-0-0.snaxtx4001h.texas.rr.com [24.28.133.33]
  4  agg21.snaptx1901r.texas.rr.com [24.175.33.72]
  5  agg22.snavtxuu02r.texas.rr.com [24.175.32.160]
  6  agg23.hstqtxl301r.texas.rr.com [24.175.32.156]
  7  ge-2-1-0.a0.sea90.tbone.rr.com [66.109.1.218]
  8  bu-ether12.dllstx976iw-bcr00.tbone.rr.com [66.109.6.39]
  9  unk-426d0579.adelphiacom.net [66.109.5.121]
 10  52.223.242.236  reports: Destination net unreachable.

Computing statistics for 250 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           DESKTOP-95UT8KQ.home [192.168.1.2]
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  HG6Box [192.168.1.1]
                                0/ 100 =  0%   |
  2   23ms     2/ 100 =  2%     2/ 100 =  2%  cpe-70-121-192-1.satx.res.rr.com [70.121.192.1]
                                0/ 100 =  0%   |
  3   34ms     0/ 100 =  0%     0/ 100 =  0%  tge0-0-0.snaxtx4001h.texas.rr.com [24.28.133.33]
                                0/ 100 =  0%   |
  4   19ms     1/ 100 =  1%     1/ 100 =  1%  agg21.snaptx1901r.texas.rr.com [24.175.33.72]
                                0/ 100 =  0%   |
  5   25ms     0/ 100 =  0%     0/ 100 =  0%  agg22.snavtxuu02r.texas.rr.com [24.175.32.160]
                                0/ 100 =  0%   |
  6   31ms     1/ 100 =  1%     1/ 100 =  1%  agg23.hstqtxl301r.texas.rr.com [24.175.32.156]
                                0/ 100 =  0%   |
  7   31ms     1/ 100 =  1%     1/ 100 =  1%  ge-2-1-0.a0.sea90.tbone.rr.com [66.109.1.218]
                                0/ 100 =  0%   |
  8   34ms     1/ 100 =  1%     1/ 100 =  1%  bu-ether12.dllstx976iw-bcr00.tbone.rr.com [66.109.6.39]
                                0/ 100 =  0%   |
  9   39ms     0/ 100 =  0%     0/ 100 =  0%  unk-426d0579.adelphiacom.net [66.109.5.121]
                              100/ 100 =100%   |
 10  ---     100/ 100 =100%     0/ 100 =  0%  DESKTOP-95UT8KQ [0.0.0.0]

Trace complete.

Screenshot (21).pngScreenshot (25).png

 

20 REPLIES
Expert

Re: Unstable bitrates (upload speeds)

Don't reset the modem, Copy and paste the signal level and error log pages.

 Change the routers DHCP start to 192.168.1.100 

Turn off sync, onedrive, dropbox, and microsofts stupid win 10 peer to peer upgrader. as well as all wireless devices using the router.

 

Established Sharer

Re: Unstable bitrates (upload speeds)

Turn off IPv6!

Browser

Re: Unstable bitrates (upload speeds)

This sagemcom router doesn't give me a lot of access to logs.  And I am not able to locate the signals screen (been looking for about two hours...).  Anyway, I've turned off IPv6 and other non-essential stuff with no luck. 

 

Mar 11th, 8:47:20 amfirewall-appAlert
getInterfaceAddress(302) : Ioctl failed [interface = BR_LAN:3] (error = -1) !
Mar 11th, 8:47:20 amhg6dError
[NAT-SMU] update(205): ERROR[rule misconfigured] : mExternalInterfaceStatus [2] mInternalInterfaceStatus [2] isValid [1]
Mar 11th, 8:47:20 amfirewall-appAlert
getInterfaceAddress(302) : Ioctl failed [interface = BR_LAN:1] (error = -1) !
Mar 11th, 8:47:20 amfirewall-appAlert
getInterfaceAddress(302) : Ioctl failed [interface = BR_LAN:2] (error = -1) !
Mar 11th, 8:47:20 amfirewall-appAlert
getInterfaceAddress(302) : Ioctl failed [interface = BR_LAN:3] (error = -1) !
Mar 11th, 8:47:21 amhg6dError
[NAT-SMU] update(205): ERROR[rule misconfigured] : mExternalInterfaceStatus [0] mInternalInterfaceStatus [2] isValid [1]
Mar 11th, 8:47:30 amhg6dError
[DNSCOMMON-SMU] checkAddress(520): bad ip address
Mar 11th, 8:47:30 amhg6dError
[DNSCOMMON-SMU] checkAddress(520): bad ip address
Mar 11th, 8:47:30 amradvdError
Exiting, privsep_read_loop had readn return 0 bytes
Mar 11th, 8:47:30 amradvdError
Exiting, privsep_read_loop is complete.
Mar 11th, 8:47:30 amhg6dError
[EVLP-NL] -> nl_cbEvtsBufRt_forNfy(2153): pProt(0x483610-0) => Group(16) Not Handle
Mar 11th, 8:47:37 amhg6dError
[GREMANAGEMENT-OSM] AddAssocDevtoMacFiltering(960): Current number of blacklisted devices is [5]
Mar 11th, 8:47:37 amhg6dError
[GREMANAGEMENT-OSM] AddAssocDevtoMacFiltering(971): MacAddress [00:19:9d:df:5e:b5] exists already in filtering list
Mar 11th, 8:48:30 amhg6dError
[DNSCOMMON-SMU] checkAddress(520): bad ip address
Mar 11th, 8:48:30 amhg6dError
[DNSCOMMON-SMU] checkAddress(520): bad ip address
Mar 11th, 8:48:30 amradvdError
Exiting, privsep_read_loop had readn return 0 bytes
Mar 11th, 8:48:30 amradvdError
Exiting, privsep_read_loop is complete.
Mar 11th, 8:48:30 amhg6dError
[EVLP-NL] -> nl_cbEvtsBufRt_forNfy(2153): pProt(0x483610-0) => Group(16) Not Handle
Mar 11th, 8:48:37 amhg6dError
[GREMANAGEMENT-OSM] AddAssocDevtoMacFiltering(960): Current number of blacklisted devices is [5]
Mar 11th, 8:48:37 amhg6dError
[GREMANAGEMENT-OSM] AddAssocDevtoMacFiltering(971): MacAddress [00:19:9d:df:5e:b5] exists already in filtering list
Expert

Re: Unstable bitrates (upload speeds)

Go to the modem, not the router for the signal level pages

 

Browser

Re: Unstable bitrates (upload speeds)

DOCSIS(CM) Events

 

Date TimeEvent IDEvent LevelDescription
1/1/1970 0:01680004015ToD request sent - No Response received;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
1/1/1970 0:00730402003TLV-11 - Illegal Set operation failed;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
1/1/1970 0:00680004015ToD request sent - No Response received;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
3/2/2018 2:32820002003No Ranging Response received - T3 time-out;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
3/4/2018 2:32730402003TLV-11 - Illegal Set operation failed;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
3/4/2018 2:39820002003No Ranging Response received - T3 time-out;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
3/5/2018 14:06730402003TLV-11 - Illegal Set operation failed;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
3/5/2018 14:06730251033Registration RSP rejected unspecified reason;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
3/5/2018 14:06730271004T6 Timeout and retries exceeded;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
3/5/2018 14:06730002003REG RSP not received;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
3/5/2018 14:08730402003TLV-11 - Illegal Set operation failed;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
3/5/2018 14:24820002003No Ranging Response received - T3 time-out;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
3/5/2018 18:06730402003TLV-11 - Illegal Set operation failed;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
3/5/2018 20:42820002003No Ranging Response received - T3 time-out;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
3/6/2018 11:44730402003TLV-11 - Illegal Set operation failed;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
3/6/2018 12:19820002003No Ranging Response received - T3 time-out;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
3/8/2018 0:59840007005RCS Partial Service;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
3/8/2018 1:02820002003No Ranging Response received - T3 time-out;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
3/8/2018 19:08680106006DHCP Renew - lease parameters time server-72.183.82.140;tftp file-?BEWGlx2oEfxbUXcK_4Rh@Cv+EYX5cy9n0oy8TahSeMr5uls8Xd99+ modified;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
3/8/2018 19:21820002003No Ranging Response received - T3 time-out;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;

 

RF Parameters

Downstream

 DCIDFreqPowerSNRModulationOctetsCorrectedsUncorrectables
Downstream 124621.00 MHz4.60 dBmV40.95 dB256QAM746698456412839933
Downstream 22489.00 MHz5.70 dBmV40.37 dB256QAM462575526860310293
Downstream 33495.00 MHz5.70 dBmV40.37 dB256QAM47155127727009327
Downstream 44501.00 MHz5.60 dBmV40.95 dB256QAM476970735152110339
Downstream 55507.00 MHz5.60 dBmV40.95 dB256QAM432921809240610558
Downstream 66513.00 MHz5.50 dBmV40.37 dB256QAM400968999043010150
Downstream 77519.00 MHz5.40 dBmV40.95 dB256QAM396877875041910391
Downstream 88525.00 MHz5.30 dBmV40.37 dB256QAM395978268571010359
Downstream 99531.00 MHz5.20 dBmV40.95 dB256QAM445740181842910570
Downstream 1010537.00 MHz5.00 dBmV40.95 dB256QAM400587035065710598
Downstream 1111543.00 MHz5.40 dBmV40.95 dB256QAM398119770435110724
Downstream 1212549.00 MHz5.30 dBmV40.37 dB256QAM398202554566710241
Downstream 1313555.00 MHz5.20 dBmV40.95 dB256QAM40277873219899421
Downstream 1414561.00 MHz5.40 dBmV40.95 dB256QAM385664389847810839
Downstream 1515567.00 MHz5.30 dBmV40.95 dB256QAM38767012864319838
Downstream 1616573.00 MHz5.40 dBmV43.38 dB256QAM38073606316539942
Downstream 1717579.00 MHz5.40 dBmV40.37 dB256QAM596068395061410284
Downstream 1818585.00 MHz5.40 dBmV40.95 dB256QAM582676986061010508
Downstream 1919591.00 MHz5.40 dBmV40.95 dB256QAM611823770052610546
Downstream 2020597.00 MHz5.40 dBmV40.95 dB256QAM572446732966810203
Downstream 2121603.00 MHz5.20 dBmV40.95 dB256QAM587306527040610449
Downstream 2222609.00 MHz5.10 dBmV40.95 dB256QAM59530642636139381
Downstream 2323615.00 MHz4.50 dBmV40.37 dB256QAM60843467885869992
Downstream 241483.00 MHz5.70 dBmV40.95 dB256QAM466006749442410486
Reset FEC Counters

Upstream

 UCIDFreqPowerChannel TypeSymbol RateModulation
Upstream 1224.20 MHz51.25 dBmVDOCSIS2.0 (ATDMA)5120 kSym/s64QAM
Upstream 2437.00 MHz51.25 dBmVDOCSIS2.0 (ATDMA)5120 kSym/s64QAM
Upstream 3330.60 MHz50.75 dBmVDOCSIS2.0 (ATDMA)5120 kSym/s64QAM
Upstream 4119.40 MHz50.25 dBmVDOCSIS1.x (TDMA)2560 kSym/s16QAM

 

 Status
System Uptime:5 d: 5 h: 44 m
Computers Detected:staticCPE(1), dynamicCPE(1)
CM Status:OPERATIONAL
Time and Date:Sun 2018-03-11 17:28:01

 

 Interface Parameters
Interface NameProvisionedStateSpeed (Mbps)MAC address
LANEnabledUp1000(Full)A8:11:FC:5B:51:76
CABLEEnabledUp-----A8:11:FC:5B:51:77
MTANotInitiatedDown-----A8:11:FC:5B:51:78
Browser

Re: Unstable bitrates (upload speeds)

Just realized copying and pasting was cutting off some stuff so here are screenshots instead.Screenshot (28).pngScreenshot (29).png

Browser

Re: Unstable bitrates (upload speeds)

Well, after 5 phone calls, replacement router and modem, and hours upon hours of researching and testing for the past two weeks I officially give up.  I'll be canceling my service tomorrow as two weeks of this is ridiculous. 

 

I've tested everything I've could on my end and even did a fresh install of windows just in case it was a program or setting I had that was messing things up.  Speeds are always fine but something is blocking traffic from going to and from being uploaded to specific websites that I stream to. 

 

I connected my PC to my phone's mobile hotspot and was able to get a very stable upload stream to twitch (albeit only at 1mb/s).  But it atleast it shows that on a different connection I am able to get a stable upload and maintain that constant upload to within 200 kb/s...

 

So, anway, unless anyone has any more suggestions by tomorrow I'll be terminating services.  The whole circumstances of this issue has been very strange from the start.  It occurred within 2 hours from when I called to cancel my phone and TV on 2/27.  Prior to that I've never had a single issue...  Oh well

Expert

Re: Unstable bitrates (upload speeds)

Yes, you have a serious coaxial issue.. There are splitters in the line that need to be removed and probably loose/ corroded connections... The people on the phone can only reset the modem and  per the log, looks like they even't have done that, much less send out a tech to clean up the connection.

 Looks like at least  a couple 2 way or a 4 way and probably with open/ loose ends on them. 

 Maybe backsides of wall plates. 

 

Possibly the center wire is all corroded... Take all apart, see if they're shiny copper, retorque a tad more than finger tight, The upstream needs to be a lot lower to be reliable, should be in the 40's not maxed out over +50 dBmv

 

 

 

 The uncorrectables should never exceed the correctables or at that high percentage of total good bytes...

This almost looks like a bad amplifier or ups feed thru "F" surge protector injecting broadband noise or a pooryl grounded outside grounding block.

 

 

Browser

Re: Unstable bitrates (upload speeds)

Thanks for the input.   When I open the cable box in my apartment there is a two splitter with one connection not being used.  When the tech came the last week he connected the coax outlet in the bedroom but disconnected the hallway coax for whatever reason.  The actual cable wires are all covered in dust from years but the actual cable connectors look fine.  No rust and still newish looking.