I would encourage you to post your issue in our connectivity section if you are still experiencing problems.
@Mastopia, If you are still having problems I would encourage you to contact our
specialists at 888-851-9350
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums
. . . . EDITED . . . .
Sounds like your wireless devices are not logged in, or they did not receive a valid network IP address from the router. Could your "friend" possibly have blacklisted them on April Foool's Day?