I had a post about this before and I thought the issue was fixed. It seems it is popping its ugly head back up. If I make another service call, this will be the third time. I am a gamer, for months now as I posted before. I have internet drops which lag an online game for 5 to 7 seconds. I occasion watch Twitch streams and I get the buffer and then the message, "you appear offline" 5 to 7 seconds later it acts normal. Watching Youtube or Netflix I have not occur the buffering with those services, because they download enough data where if the 5 to 7 second drop occurs, it has enough data to go on. Notice also that if I power cycle the modem, the lag or drop is less often. I am now on my second Modem. Number are below are WITH a Splitter. Without Downstream is in the 10's dBmV, Upstream is in 47.3 dBmV
|Current Software Revision:||d3216-P20-12-c5000r55104-161228a|
|Firmware Build Time:||Dec 28 16:16:40 2016|
|Cable Modem Status:||Operational|
Modem Info with Splitter
|Channel||Power Level:||Signal to Noise Ratio:|
|Channel 1:||4.9 dBmV||42.4 dB|
|Channel 2:||5.2 dBmV||43.3 dB|
|Channel 3:||5.1 dBmV||43.1 dB|
|Channel 4:||5.1 dBmV||43.0 dB|
|Channel 5:||5.1 dBmV||42.9 dB|
|Channel 6:||5.0 dBmV||42.8 dB|
|Channel 7:||5.3 dBmV||43.1 dB|
|Channel 8:||5.3 dBmV||42.9 dB|
|Channel 9:||5.0 dBmV||42.6 dB|
|Channel 10:||4.9 dBmV||42.5 dB|
|Channel 11:||5.2 dBmV||43.3 dB|
|Channel 12:||4.5 dBmV||42.1 dB|
|Channel 13:||4.6 dBmV||42.1 dB|
|Channel 14:||4.6 dBmV||42.1 dB|
|Channel 15:||4.5 dBmV||41.7 dB|
|Channel 16:||4.6 dBmV||41.9 dB|
|Channel 1:||50.5 dBmV|
|Channel 2:||50.5 dBmV|
|Channel 3:||50.5 dBmV|
|Channel 4:||50.5 dBmV|
I can not post error codes because of the model of the modem.
Yeah, it will take it to 47. then the Downstream jumps to 11 and I tried it after the bucket truck came on the second visit and still had the same issue.
Should point out none of my devices show as connected on account page. Staus: Unknown
If you follow the recommendation of reds92185 and remove that undesired splitter from the modem feed, your DS should be no higher than +8.8 and your upstream should be under 50, which is acceptable. Devices often will not show as connected on the account page if all of your US levels have exceeded +51 for an extended time period.
BTW, based on the speeds you are reporting your internet speed package should be 60D/5U.