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Not applicable

Spectrum Ultra

I have Spectrum Ultra (for over a year) which offers internet download speed of 300mbps.  However, in occassional speedtests (the Spectrum modem is hardwired directly bypassing the wireless router), my download speed averages 160mbps.  Upload speed is always constant though at 23mbps.

 

I have an Arris TM1602A modem from Spectrum.  Spectrum technicians have visited my location (91108) and replaced all the cable lines from outside to the inside of my house.  Yet my download speed remains stuck between 160mbps to 170mbps.  Spectrum technicians say the issues are either (1) with my computer's ethernet driver or (2) Windows 10 Professional.

 

I have updated my Realtek PCIe GbE Family Controller to its latest driver (Driver date 3/28/2018; Driver version 10.26.328.2018).  I have also updated Windows 10 Professional.

 

If anyone has encountered similar internet speed issues and found a solution, please kindly let me know.  Thank you very much.

 

 

 

 

 

17 REPLIES
Lead Moderator

Re: Spectrum Ultra

Hi!

Sorry to hear you are having speed issues. Some information to post to help your peers diagnose the issue can be found here:  DATA-TO-POST-TO-GET-HELP-FROM-THE-COMMUNITY

 

Thank you for your participation in the forums!

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Not applicable

Re: Spectrum Ultra

Thank you very much for your reply.   I will gather as much of the requested information as I can over the weekend.  I must confess I am not technologically savvy.  

Established Sharer

Re: Spectrum Ultra

Until we see the Signal Level and Event/Error report pages from your modem, along with the make and model of your router, we are just shooting in the dark.  However, the Spectrum "technicians" who automatically blame your ethernet driver or Windows 10 installation don't have a clue either. 

 

It costs nothing for Spectrum to remotely re-flash your modem firmware for the correct speed tier.  That single step should get you back to seeing 25 to 38 Mbps uploads and download speed peaks up to 343 Mbps.  If it does not, post the pertinent information here that Julia_R recommended, and request a home service tech visit.  

Not applicable

Re: Spectrum Ultra

Thank you very much for your suggestions.   i am very grateful for your help.  

Not applicable

Re: Spectrum Ultra

Thank you very much for the advice.  I will purchase a cat 7 ethernet cable.

Valued Participant

Re: Spectrum Ultra

A good amount of areas have 400/20 (480 or so when maxxed) now.

- make sure you're paying $90 and not the old fee of $105
Not applicable

Re: Spectrum Ultra

Thank you very much for that information.   

Helper

Re: Spectrum Ultra

Cat 7 cables are unnecessary. Cat 5e handles gig just fine.

Not applicable

Re: Spectrum Ultra

Listed below are the requested information.

 

01. Location is San Marino, CA 91108/Single Family House.

02.Internet service is Spectrum Internet Ultra ($94.99 per month).

03. Spectrum provided modem: Arris MTA Model: TM1602AP2.

04.Using Linksys EA9500 wireless router.

05. Arris modem firmware name is TS0901103J8TW1_010918_1602.TM_PC20_TW

        Firmware build time is Tue Jan9 16:21:59 EST 2018.

06. Arris modem is Online and confirmed with correct serial/mac with a green dot.

07. Purchased speed is 300 Mbps.  Spectrum Speed Test: download 150.6 Mbps/upload                  23.6 Mbps.

08. Symptom is download speed not at 300 Mbps using a wired connection.

09. Modem's signal, downstream and upstream, and event log pages:                                                             http://192.168.100.1/cgi-bin/status_cg.

         In case the link is not working, I copied and paste the data below.

10. New cables from outside of house to inside of house.

11. Using cat7 ethernet cables from modem's ethernet port to wireless router to computer.

12. No recent events or upgrades to system or neighborhood.   Same old Time Warner                     cable equipment on the sidewalk.

13. No problem with any online websites.

14. No connection problem/just not receiving 300 Mbps for download speed.

15. No background tasks running during downloads.

 

Thank you very much to all for allocating time to analyze my slow internet download issue.

 

RF Parameters
Downstream
 DCIDFreqPowerSNRModulationOctetsCorrectedsUncorrectables
Downstream 132705.00 MHz-1.60 dBmV38.61 dB256QAM1349265337220
Downstream 29567.00 MHz-2.30 dBmV38.61 dB256QAM1416217186360
Downstream 310573.00 MHz-2.50 dBmV38.61 dB256QAM1663646207190
Downstream 411579.00 MHz-2.50 dBmV38.61 dB256QAM180115242200
Downstream 512585.00 MHz-2.50 dBmV38.98 dB256QAM110939111300
Downstream 613591.00 MHz-2.70 dBmV38.98 dB256QAM163427721040
Downstream 714597.00 MHz-2.70 dBmV38.61 dB256QAM120311912200
Downstream 815603.00 MHz-2.80 dBmV38.61 dB256QAM105803404450
Downstream 916609.00 MHz-2.80 dBmV38.61 dB256QAM103506492850
Downstream 1017615.00 MHz-3.00 dBmV38.61 dB256QAM98228836000
Downstream 1118621.00 MHz-3.00 dBmV38.61 dB256QAM1084847310100
Downstream 1219627.00 MHz-3.00 dBmV37.64 dB256QAM96638690300
Downstream 1320633.00 MHz-3.00 dBmV38.61 dB256QAM97055669000
Downstream 1421639.00 MHz-3.00 dBmV37.64 dB256QAM102516490700
Downstream 1522645.00 MHz-2.80 dBmV38.61 dB256QAM144894256000
Downstream 1623651.00 MHz-2.90 dBmV38.61 dB256QAM1595537342160
Downstream 1724657.00 MHz-2.80 dBmV38.61 dB256QAM1646784944250
Downstream 1825663.00 MHz-2.80 dBmV38.61 dB256QAM1840409824220
Downstream 1926669.00 MHz-2.70 dBmV38.61 dB256QAM1174536207240
Downstream 2027675.00 MHz-2.80 dBmV38.61 dB256QAM1115075318270
Downstream 2128681.00 MHz-2.50 dBmV37.64 dB256QAM1066257731130
Downstream 2229687.00 MHz-2.40 dBmV38.61 dB256QAM1140154446230
Downstream 2330693.00 MHz-2.30 dBmV38.98 dB256QAM1201326474130
Downstream 2431699.00 MHz-2.10 dBmV38.61 dB256QAM1231064470170
Reset FEC Counters
Upstream
 UCIDFreqPowerChannel TypeSymbol RateModulation
Upstream 12517.80 MHz43.25 dBmVDOCSIS2.0 (ATDMA)5120 kSym/s64QAM
Upstream 22837.00 MHz44.00 dBmVDOCSIS2.0 (ATDMA)5120 kSym/s64QAM
Upstream 32730.60 MHz43.25 dBmVDOCSIS2.0 (ATDMA)5120 kSym/s64QAM
Upstream 42624.20 MHz43.25 dBmVDOCSIS2.0 (ATDMA)5120 kSym/s64QAM

 Status
System Uptime:0 d: 22 h: 36 m
Computers Detected:staticCPE(1), dynamicCPE(1)
CM Status:OPERATIONAL
Time and Date:Sat 2018-04-28 19:50:44

 Interface Parameters
Interface NameProvisionedStateSpeed (Mbps)MAC address
LANEnabledUp1000(Full)90:9D:7D:9E:B9:87
CABLEEnabledUp-----90:9D:7D:9E:B9:88
MTANotInitiatedDown-----90:9D:7D:9E:B9:89

 

 
Hardware Information
 
System:ARRIS DOCSIS 3.0 / PacketCable 2.0 Touchstone Telephony Modem
HW_REV: 1
VENDOR: ARRIS Group, Inc.
BOOTR: 2.2.0.45
SW_REV: 9.1.103J8TW1.SIP.PC20.TW
MODEL: TM1602AP2
Serial Number:7AD2T8539103130
  
Options: 
 Firmware Build and Revisions
Firmware Name:TS0901103J8TW1_010918_1602.TM_PC20_TW
Firmware Build Time:Tue Jan 9 16:21:59 EST 2018