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Spectator

SB6141 Constant speed lapses

Huntington Beach, CA. 100mb internet constantly dropping to a crawl on ethernet as well as wifi multiple routers. No changes in wiring since install.

 

Model Name: SB6141
Vendor Name: Motorola
Firmware Name: SB_KOMODO-1.0.6.16-SCM00-NOSH
Boot Version: PSPU-Boot(25CLK)(W) 1.0.12.18m5
Hardware Version: 8.0

 

DownstreamBonding Channel Value
Channel ID23 25 27 28 29 30 31 32 
Frequency651000000 Hz 663000000 Hz 675000000 Hz 681000000 Hz 687000000 Hz 693000000 Hz 699000000 Hz 705000000 Hz 
Signal to Noise Ratio38 dB 38 dB 38 dB 38 dB 38 dB 39 dB 39 dB 39 dB 
Downstream ModulationQAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
12 dBmV  11 dBmV  11 dBmV  11 dBmV  11 dBmV  11 dBmV  11 dBmV  11 dBmV  

 

UpstreamBonding Channel Value
Channel ID66 65 67 68 
Frequency23300000 Hz 18500000 Hz 30600000 Hz 37000000 Hz 
Ranging Service ID13965 13965 13965 13965 
Symbol Rate5.120 Msym/sec 2.560 Msym/sec 5.120 Msym/sec 2.560 Msym/sec 
Power Level32 dBmV 32 dBmV 33 dBmV 32 dBmV 
Upstream Modulation[3] QPSK
[1] 16QAM
[2] 64QAM
 
[3] QPSK
[2] 16QAM
 
[3] QPSK
[1] 16QAM
[2] 64QAM
 
[3] QPSK
[1] 16QAM
[2] 64QAM
 
Ranging StatusSuccess Success Success Success 

 

Signal Stats (Codewords)Bonding Channel Value
Channel ID23 25 27 28 29 30 31 32 
Total Unerrored Codewords21779304954 21777437619 21775869387 21774540658 21776003757 21777495880 21778121195 21779201450 
Total Correctable Codewords631815 801856 1058561 1229047 1186623 1004285 915739 665680 
Total Uncorrectable Codewords1133187 1896207 3222573 4394643 2931460 1620662 1085336 255690 

 

 

 

TimePriorityCodeMessage

May 11 2017 22:57:003-CriticalR02.0No Ranging Response received - T3 time-out;CM-MAC=10:05:b1:f6:7b:8d;CMTS-MAC=00:01:5c:67:86:5a;CM-QOS=1.1;CM-VER=3.0;
May 07 2017 06:31:076-NoticeI401.0TLV-11 - unrecognized OID;CM-MAC=10:05:b1:f6:7b:8d;CMTS-MAC=00:01:5c:67:86:5a;CM-QOS=1.1;CM-VER=3.0;
May 07 2017 06:31:075-WarningZ00.0MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=10:05:b1:f6:7b:8d;CMTS-MAC=00:01:5c:67:86:5a;CM-QOS=1.1;CM-VER=3.0;
May 07 2017 14:30:543-CriticalR02.0No Ranging Response received - T3 time-out;CM-MAC=10:05:b1:f6:7b:8d;CMTS-MAC=00:01:5c:67:86:5a;CM-QOS=1.1;CM-VER=3.0;
May 07 2017 14:30:386-NoticeI401.0TLV-11 - unrecognized OID;CM-MAC=10:05:b1:f6:7b:8d;CMTS-MAC=00:01:5c:67:86:5a;CM-QOS=1.1;CM-VER=3.0;
May 07 2017 14:30:385-WarningZ00.0MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=10:05:b1:f6:7b:8d;CMTS-MAC=00:01:5c:67:86:5a;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:156-NoticeN/ACable Modem Reboot due to T4 timeout ;CM-MAC=10:05:b1:f6:7b:8d;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
May 07 2017 06:29:533-CriticalR04.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=10:05:b1:f6:7b:8d;CMTS-MAC=00:01:5c:67:86:5a;CM-QOS=1.1;CM-VER=3.0;
May 07 2017 06:29:293-CriticalR06.0Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=10:05:b1:f6:7b:8d;CMTS-MAC=00:01:5c:67:86:5a;CM-QOS=1.1;CM-VER=3.0;
May 07 2017 06:29:293-CriticalR03.0Ranging Request Retries exhausted;CM-MAC=10:05:b1:f6:7b:8d;CMTS-MAC=00:01:5c:67:86:5a;CM-QOS=1.1;CM-VER=3.0;
May 07 2017 06:29:283-CriticalR02.0No Ranging Response received - T3 time-out;CM-MAC=10:05:b1:f6:7b:8d;CMTS-MAC=00:01:5c:67:86:5a;CM-QOS=1.1;CM-VER=3.0;
May 06 2017 02:33:486-NoticeI401.0TLV-11 - unrecognized OID;CM-MAC=10:05:b1:f6:7b:8d;CMTS-MAC=00:01:5c:67:86:5a;CM-QOS=1.1;CM-VER=3.0;
May 06 2017 02:33:485-WarningZ00.0MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=10:05:b1:f6:7b:8d;CMTS-MAC=00:01:5c:67:86:5a;CM-QOS=1.1;CM-VER=3.0;
May 06 2017 10:33:343-CriticalR02.0No Ranging Response received - T3 time-out;CM-MAC=10:05:b1:f6:7b:8d;CMTS-MAC=00:01:5c:67:86:5a;CM-QOS=1.1;CM-VER=3.0;
May 06 2017 10:33:176-NoticeI401.0TLV-11 - unrecognized OID;CM-MAC=10:05:b1:f6:7b:8d;CMTS-MAC=00:01:5c:67:86:5a;CM-QOS=1.1;CM-VER=3.0;
May 06 2017 10:33:175-WarningZ00.0MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=10:05:b1:f6:7b:8d;CMTS-MAC=00:01:5c:67:86:5a;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:213-CriticalR02.0No Ranging Response received - T3 time-out;CM-MAC=10:05:b1:f6:7b:8d;CMTS-MAC=00:01:5c:67:86:5a;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:156-NoticeN/ACable Modem Reboot due to T4 timeout ;CM-MAC=10:05:b1:f6:7b:8d;CMTS-MAC=00:01:5c:67:86:5a;CM-QOS=1.1;CM-VER=3.0;
May 06 2017 02:32:303-CriticalR04.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=10:05:b1:f6:7b:8d;CMTS-MAC=00:01:5c:67:86:5a;CM-QOS=1.1;CM-VER=3.0;
May 03 2017 13:45:276-NoticeI401.0TLV-11 - unrecognized OID;CM-MAC=10:05:b1:f6:7b:8d;CMTS-MAC=00:01:5c:67:86:5a;CM-QOS=1.1;CM-VER=3.0;

 

 

 

4 REPLIES
Lead Moderator

Re: SB6141 Constant speed lapses

Good morning. 

We would be happy to look into this with you.

If you will check out http://forums.timewarnercable.com/t5/Connectivity/DATA-TO-POST-TO-GET-HELP-FROM-THE-COMMUNITY/m-p/50...

and provide as much of that as possible it will help the community to 

help out. 

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Established Sharer

Re: SB6141 Constant speed lapses

[ Edited ]

Your upstream [US] incoming levels are good, but downstream [DS] signal levels are too high and you have very high numbers of both corrected and uncorrectable errors.  The error correction process will cause your modem to slow down.

 

Loose or corroded line connectors can allow broadcast TV, mobile radio, and cellphone signals to get into the TWC cable network.  Before you call for service, make sure all coaxial cable connectors inside your home are tight, including those on the back side of wall plates.

 

Last, in your initial posting you mentioned that you had multiple WiFi routers.  When you respond with the list of information that Julia pointed you to, be sure to tell us how you have your devices interconnected.  Multiple WiFi devices in a home or apartment building also can cause wild changes in internet connection speed.  We normally recommend using only one modem, one router, and one WiFi device per home connection. 

Spectator

Re: SB6141 Constant speed lapses

Thanks a mil! Spectrum sent out a tech who attentuated the downstream, now I am getting a minimal error count and stable speeds (finally!).

 

 

 

 

 

Valued Contributor

Re: SB6141 Constant speed lapses

Post (copy and paste) your signal page from the modem again, so we can see where it's at now.