Rookie

Re: Random disconnects with new Ubee router/modem

Let's try this again ...

 

Description Count Last Occurence Target Source
TCP- or UDP-based Port Scan 5731 Mon Jan 30 22:21:40 2017 104.228.174.253:51936 209.18.47.62:53
TCP- or UDP-based Port Scan 838 Mon Jan 30 21:35:51 2017 104.228.174.253:51395 209.18.47.61:53
TCP- or UDP-based Port Scan 3 Sun Jan 08 09:59:06 2017 104.228.174.253:44904 8.8.8.8:53
TCP- or UDP-based Port Scan 1 Sun Dec 25 16:00:09 2016 104.228.174.253:2123 110.249.212.46:55555
TCP- or UDP-based Port Scan 1 Mon Dec 26 11:58:34 2016 104.228.174.253:5081 192.99.8.113:5656
TCP- or UDP-based Port Scan 1 Wed Jan 04 08:40:10 2017 104.228.174.253:9084 144.217.68.19:56934
TCP- or UDP-based Port Scan 8 Tue Jan 10 18:01:58 2017 104.228.174.253:3864 91.197.234.23:42508
TCP- or UDP-based Port Scan 1 Sun Jan 08 09:59:16 2017 104.228.174.253:58786 8.8.4.4:53
TCP- or UDP-based Port Scan 7 Mon Jan 23 18:16:52 2017 104.228.174.253:8003 94.102.56.235:47354
TCP- or UDP-based Port Scan 1 Mon Jan 16 16:26:28 2017 104.228.174.253:32619 204.117.214.10:53
TCP- or UDP-based Port Scan 1 Mon Jan 16 16:29:11 2017 104.228.174.253:56728 199.2.252.10:53
TCP- or UDP-based Port Scan 1 Sat Jan 21 08:24:11 2017 104.228.174.253:30679 208.67.222.222:53
TCP- or UDP-based Port Scan 3 Sun Jan 29 18:34:11 2017 104.228.174.253:2016 91.197.234.22:51364
TCP- or UDP-based Port Scan 1 Thu Jan 26 20:31:25 2017 104.228.174.253:3386 91.197.235.10:59804
TCP- or UDP-based Port Scan 1 Sun Jan 29 13:20:54 2017 104.228.174.253:3391 95.110.200.109:54005 

Expert

Re: Random disconnects with new Ubee router/modem

That is IP routing, doesn't help.

 

Need the modems signal level and error/ event log pages

Re: Random disconnects with new Ubee router/modem

From the link you posted, the signals will be under Status, then connection. I didn't see the event log in any of those pictures though.

Rookie

Re: Random disconnects with new Ubee router/modem

"From the link you posted, the signals will be under Status, then connection. I didn't see the event log in any of those pictures though."

 

Exactly GibsonAggie. Looking online, other Ubee models have event logs easily found  - not mine though ! It figures. FYI, I decided to try something. Brought out my new work laptop, connected to internet via WiFi, and ran ping -t'd google. No issues whatsoever. At the same time, I did the same thing with the computer that's wired into the new modem/router, and had a few disconnects. I'm wondering if it's a computer problem now ... although it seems a bit odd that we've had NO issues with this 5 year old Dell and at the exact moment we hooked up the new modem/router combo, we started getting these disconnects. Also, just a reminder, I had ZERO issues with my old TWC modem and my Cicso router. Sorry to all for being such a pain. I'm *this close* to calling TWC and getting a tech out here, but just wanted to post one last thing. I'll probably call them this morning, but thought I'd just try this avenue first. Thanks again.

Rookie

Re: Random disconnects with new Ubee router/modem

Well, there goes my theory that it's a computer problem. When I went to shut down my work laptop, I noticed a couple "request timed out"'s on my ping -t to google.com ...

Rookie

Re: Random disconnects with new Ubee router/modem

Finally figured this one out about a month ago, but figured i'd post it here, so that others with the same issue could resolve the problem. After much googling, I found this : "I figured that the problem must lie with the particular network adapter (a Realtek PCIe model). The culprit turned out to be a setting called “Energy efficient ethernet”. Once that was disabled I never had any further issues whatsoever. This is obviously Realtek specific but it seems that a lot of other manufacturer’s kit has a similar option, maybe labelled “Green ethernet”. So – go to Network and Sharing Center then Change Adapter settings, right click on the connection, then Properties then Configure. After that its all manufacturer-specific but look under either the Advanced or Power Management.". This solved this intermittent disconnects, which again, never surfaced until TWC gave me their Ubee all-in-one router/modem.
Expert

Re: Random disconnects due to network adapter settings

Many people have had issues with the Ubee allin one combo's over the past couple years, unknown why it can't handle your ethernet adapters settings, that may also be some of the OS/browser updates as well.

Can you tag this solution so we can find it?   If not, change your original post to add in network adapter setting issue...