Newcomer

Random connection drops

Caribou, Maine, 04736

TV,Internet,Phone/no phone used

Modem: TG1672G

 

The problem started around the time we were upgraded to 100Mb/s, the connection will drop/modem resets randomly throughout the day. They can be 10mins apart or 12+ hours.

 

https://imgur.com/yvzvIUC

https://imgur.com/FhxBge7

https://imgur.com/NIfo8ld

https://imgur.com/3z6WWQL

 

Edit: Did some testing and it seems like the modem is reseting when 2 or 3 of us use the internet at the same time, When Im the only one on it seems stable.

2 REPLIES
Expert

Re: Random connection drops

You have broadcast tv ingress, something is corroded or loose or there's open splitter ports.

 

Highlighted
Established Sharer

Re: Random connection drops

The dropout problem when multple users are using the shared connection can also be caused by a mix of IPv4 and IPv6.