Highlighted
Observer

RCS Partial Service

When streaming videos, I keep on getting buffering circles... Please advise. 

SB6190-> Ubiquiti USG->Ubiquiti AC-LITE.

60D/5U

 

 

Time Priority Description

Sat Aug 12 11:40:18 2017

5

RCS Partial Service;CM-MAC=xxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0;

Sat Aug 12 18:56:02 2017

3

No Ranging Response received - T3 time-out;CM-MAC=xxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0;

Sun Aug 13 09:49:59 2017

5

RCS Partial Service;CM-MAC=xxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0;

Sun Aug 13 09:50:01 2017

3

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0;

Sun Aug 13 09:50:01 2017

5

RCS Partial Service;CM-MAC=xxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0;

Sun Aug 13 09:50:01 2017

3

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0;

Sun Aug 13 09:50:01 2017

5

RCS Partial Service;CM-MAC=xxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0;

Sun Aug 13 09:50:04 2017

5

Lost MDD Timeout;CM-MAC=xxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0;

Sun Aug 13 09:50:56 2017

3

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0;

Thu Jan 01 00:01:37 1970

3

No Ranging Response received - T3 time-out;CM-MAC=xxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0;

Sat Sep 09 15:13:28 2017

5

TCS Partial Service;CM-MAC=xxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0;

Sat Sep 09 15:14:35 2017

3

No Ranging Response received - T3 time-out;CM-MAC=xxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0;

Sat Sep 09 15:15:10 2017

6

SW Download INIT - Via NMS

Sat Sep 09 15:18:08 2017

6

SW download Successful - Via NMS

Thu Jan 01 00:01:40 1970

3

No Ranging Response received - T3 time-out;CM-MAC=xxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0;

Sun Sep 10 21:01:42 2017

5

RCS Partial Service;CM-MAC=xxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0;

Mon Sep 11 00:40:53 2017

3

No Ranging Response received - T3 time-out;CM-MAC=xxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0;

Mon Sep 11 04:57:54 2017

5

RCS Partial Service;CM-MAC=xxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0;

Mon Sep 11 19:00:24 2017

3

No Ranging Response received - T3 time-out;CM-MAC=xxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0;

 

 

Procedure

Status

Comment

Acquire Downstream Channel

 

Locked

Connectivity State

OK

Operational

Boot State

OK

Operational

Configuration File

OK

 

Security

Enabled

BPI+

DOCSIS Network Access Enabled

Allowed

 

 

Downstream Bonded Channels

Channel

Lock Status

Modulation

Channel ID

Frequency

Power

SNR

Corrected

Uncorrectables

1

Locked

256QAM

32

765.00 MHz

8.00 dBmV

38.61 dB

422

0

2

Locked

256QAM

9

627.00 MHz

8.40 dBmV

38.61 dB

1653

0

3

Locked

256QAM

10

633.00 MHz

8.10 dBmV

38.98 dB

2029

0

4

Locked

256QAM

11

639.00 MHz

7.90 dBmV

38.61 dB

2836

0

5

Locked

256QAM

12

645.00 MHz

8.20 dBmV

38.61 dB

1918

0

6

Locked

256QAM

13

651.00 MHz

8.90 dBmV

38.61 dB

1358

0

7

Locked

256QAM

14

657.00 MHz

9.60 dBmV

38.98 dB

801

0

8

Locked

256QAM

15

663.00 MHz

9.90 dBmV

38.98 dB

635

0

9

Locked

256QAM

16

669.00 MHz

10.00 dBmV

38.98 dB

636

0

10

Locked

256QAM

17

675.00 MHz

9.70 dBmV

38.98 dB

657

0

11

Locked

256QAM

18

681.00 MHz

9.90 dBmV

38.61 dB

580

0

12

Locked

256QAM

19

687.00 MHz

9.40 dBmV

38.98 dB

649

0

13

Locked

256QAM

20

693.00 MHz

10.40 dBmV

38.98 dB

516

0

14

Locked

256QAM

21

699.00 MHz

10.00 dBmV

38.98 dB

463

0

15

Locked

256QAM

22

705.00 MHz

9.60 dBmV

38.61 dB

570

0

16

Locked

256QAM

23

711.00 MHz

9.80 dBmV

38.61 dB

614

0

17

Locked

256QAM

24

717.00 MHz

9.60 dBmV

38.61 dB

496

0

18

Locked

256QAM

25

723.00 MHz

9.20 dBmV

38.61 dB

588

0

19

Locked

256QAM

26

729.00 MHz

9.30 dBmV

38.61 dB

554

0

20

Locked

256QAM

27

735.00 MHz

9.40 dBmV

38.61 dB

462

0

21

Locked

256QAM

28

741.00 MHz

8.80 dBmV

38.98 dB

447

0

22

Locked

256QAM

29

747.00 MHz

8.30 dBmV

38.61 dB

486

0

23

Locked

256QAM

30

753.00 MHz

8.50 dBmV

38.61 dB

380

0

24

Locked

256QAM

31

759.00 MHz

7.90 dBmV

38.98 dB

422

0

 

 

Upstream Bonded Channels

Channel

Lock Status

US Channel Type

Channel ID

Symbol Rate

Frequency

Power

1

Locked

ATDMA

50

5120 kSym/s

24.20 MHz

39.25 dBmV

2

Locked

ATDMA

52

2560 kSym/s

37.00 MHz

40.00 dBmV

3

Locked

ATDMA

51

5120 kSym/s

30.60 MHz

39.75 dBmV

4

Locked

TDMA

49

2560 kSym/s

19.40 MHz

39.25 dBmV

 

 

10 REPLIES
Expert

Re: RCS Partial Service

Something is corroded or loose and allowing in Broadcast TV. Or there's open splitterports.

 

Observer

Re: RCS Partial Service

I only have cable internet service and there is no splitter in my apartment.

update

 

Sat Sep 09 15:13:28 2017

5

TCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

Sat Sep 09 15:14:35 2017

3

No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

Sat Sep 09 15:15:10 2017

6

SW Download INIT - Via NMS

Sat Sep 09 15:18:08 2017

6

SW download Successful - Via NMS

Thu Jan 01 00:01:40 1970

3

No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

Expert

Re: RCS Partial Service

I need to see the signal level page to see what got dropped, don't reset the modem...

Aparrment buildings are horrid and most can't run QAM 256 data/video reliably

 

Observer

Re: RCS Partial Service

Expert

Re: RCS Partial Service

Copy and paste, we can't see photo's.

 

Observer

Re: RCS Partial Service

Downstream Bonded Channels
Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Corrected	Uncorrectables
1	Locked	256QAM	32	765.00 MHz	5.70 dBmV	38.98 dB	70	1
2	Locked	256QAM	9	627.00 MHz	7.80 dBmV	38.98 dB	216	0
3	Locked	256QAM	10	633.00 MHz	7.80 dBmV	38.98 dB	239	1
4	Locked	256QAM	11	639.00 MHz	7.90 dBmV	38.98 dB	299	0
5	Locked	256QAM	12	645.00 MHz	8.10 dBmV	38.98 dB	230	0
6	Locked	256QAM	13	651.00 MHz	8.50 dBmV	38.98 dB	232	0
7	Locked	256QAM	14	657.00 MHz	8.70 dBmV	38.98 dB	157	0
8	Locked	256QAM	15	663.00 MHz	8.90 dBmV	40.37 dB	114	0
9	Locked	256QAM	16	669.00 MHz	8.80 dBmV	38.98 dB	125	0
10	Locked	256QAM	17	675.00 MHz	8.60 dBmV	38.98 dB	138	0
11	Locked	256QAM	18	681.00 MHz	8.70 dBmV	38.98 dB	123	0
12	Locked	256QAM	19	687.00 MHz	8.20 dBmV	38.98 dB	158	0
13	Locked	256QAM	20	693.00 MHz	9.20 dBmV	40.37 dB	106	0
14	Locked	256QAM	21	699.00 MHz	9.20 dBmV	38.98 dB	103	0
15	Locked	256QAM	22	705.00 MHz	8.80 dBmV	40.37 dB	54428	291514
16	Locked	256QAM	23	711.00 MHz	8.70 dBmV	38.61 dB	148996	873373
17	Locked	256QAM	24	717.00 MHz	8.20 dBmV	38.98 dB	109	0
18	Locked	256QAM	25	723.00 MHz	7.90 dBmV	38.61 dB	124	0
19	Locked	256QAM	26	729.00 MHz	8.10 dBmV	38.98 dB	94	0
20	Locked	256QAM	27	735.00 MHz	8.00 dBmV	38.98 dB	92	0
21	Locked	256QAM	28	741.00 MHz	7.10 dBmV	38.98 dB	71	0
22	Locked	256QAM	29	747.00 MHz	6.60 dBmV	38.98 dB	72	0
23	Locked	256QAM	30	753.00 MHz	6.80 dBmV	38.98 dB	58	0
24	Locked	256QAM	31	759.00 MHz	6.00 dBmV	38.61 dB	60	0

Upstream Bonded Channels
Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	50	5120 kSym/s	24.20 MHz	39.25 dBmV
2	Locked	ATDMA	52	2560 kSym/s	37.00 MHz	40.00 dBmV
3	Locked	ATDMA	51	5120 kSym/s	30.60 MHz	39.50 dBmV
4	Locked	TDMA	49	2560 kSym/s	19.40 MHz	39.25 dBmV

Current System Time: Fri Sep 29 07:41:26 2017
Established Sharer

Re: RCS Partial Service


peego wrote:
Downstream Bonded Channels
Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Corrected	Uncorrectables
1	Locked	256QAM	32	765.00 MHz	5.70 dBmV	38.98 dB	70	1
2	Locked	256QAM	9	627.00 MHz	7.80 dBmV	38.98 dB	216	0
3	Locked	256QAM	10	633.00 MHz	7.80 dBmV	38.98 dB	239	1
4	Locked	256QAM	11	639.00 MHz	7.90 dBmV	38.98 dB	299	0
5	Locked	256QAM	12	645.00 MHz	8.10 dBmV	38.98 dB	230	0
6	Locked	256QAM	13	651.00 MHz	8.50 dBmV	38.98 dB	232	0
7	Locked	256QAM	14	657.00 MHz	8.70 dBmV	38.98 dB	157	0
8	Locked	256QAM	15	663.00 MHz	8.90 dBmV	40.37 dB	114	0
9	Locked	256QAM	16	669.00 MHz	8.80 dBmV	38.98 dB	125	0
10	Locked	256QAM	17	675.00 MHz	8.60 dBmV	38.98 dB	138	0
11	Locked	256QAM	18	681.00 MHz	8.70 dBmV	38.98 dB	123	0
12	Locked	256QAM	19	687.00 MHz	8.20 dBmV	38.98 dB	158	0
13	Locked	256QAM	20	693.00 MHz	9.20 dBmV	40.37 dB	106	0
14	Locked	256QAM	21	699.00 MHz	9.20 dBmV	38.98 dB	103	0
15	Locked	256QAM	22	705.00 MHz	8.80 dBmV	40.37 dB	54428	291514
16	Locked	256QAM	23	711.00 MHz	8.70 dBmV	38.61 dB	148996	873373
17	Locked	256QAM	24	717.00 MHz	8.20 dBmV	38.98 dB	109	0
18	Locked	256QAM	25	723.00 MHz	7.90 dBmV	38.61 dB	124	0
19	Locked	256QAM	26	729.00 MHz	8.10 dBmV	38.98 dB	94	0
20	Locked	256QAM	27	735.00 MHz	8.00 dBmV	38.98 dB	92	0
21	Locked	256QAM	28	741.00 MHz	7.10 dBmV	38.98 dB	71	0
22	Locked	256QAM	29	747.00 MHz	6.60 dBmV	38.98 dB	72	0
23	Locked	256QAM	30	753.00 MHz	6.80 dBmV	38.98 dB	58	0
24	Locked	256QAM	31	759.00 MHz	6.00 dBmV	38.61 dB	60	0

Upstream Bonded Channels
Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	50	5120 kSym/s	24.20 MHz	39.25 dBmV
2	Locked	ATDMA	52	2560 kSym/s	37.00 MHz	40.00 dBmV
3	Locked	ATDMA	51	5120 kSym/s	30.60 MHz	39.50 dBmV
4	Locked	TDMA	49	2560 kSym/s	19.40 MHz	39.25 dBmV

Current System Time: Fri Sep 29 07:41:26 2017


Bet you or one of your neighbors has a Verizon smartphone, and they park it within a few feet of the converter box while they charge it.   These two lines are a dead giveaway:

Downstream Bonded Channels
Chnl  Lock Status Mod  ChnlID Freq Pwr        SNR      Corrected Uncorrectables
15 Locked 256QAM       22   705.00  8.80 dBmV 40.37 dB   54428     291514 
16 Locked 256QAM 23 711.00 8.70 dBmV 38.61 dB 148996 873373

 The far right column lists the number of uncorrectable errors on the two channels 705 and 711 MHz.  Your modem has detected hundreds of thousands of them - very bad! 

You'll read in many postings on this forum that common causes are loose or corroded cable connectors, also extra cables not connected to a Set-Top Converter, Digital Tuning Adapter, or DVR unit, or a missing grounding block on the cable itself.   Check everything in your unit before calling Spectrum, but don't listen to their telephone support staff.  No matter what they try to tell you, rebooting or replacing your modem will not help; only a tech visit can fix these issues.

Expert

Re: RCS Partial Service

705-711 ingress is from Tmobile and AT&T handsets on 4G.

 Something is corroded or loose or there's corroded splitter ports.

15	Locked	256QAM	22	705.00 MHz	8.80 dBmV	40.37 dB	54428	291514
16	Locked	256QAM	23	711.00 MHz	8.70 dBmV	38.61 dB	148996	873373
Observer

Re: RCS Partial Service

How do I go about getting this problem resolved? 

Should I contact Spectrum regarding the issue or reconfigure my cable modem to block the two frequencies?