Newcomer

Portland, ME -- Bad latency

I am posting this issue as I have raised it originally to TWC (before the merge) and now Spectrum.  The infrastructure in Portland, ME is plagued with high latency and inconsistent servers.  I hate playing games on TWC/Spectrum network here because of rediculous pings to central (60ms) / west coast (80-120ms) servers.  DSL in our area (although worse download/upload) at least gets consistent central (40ms) / west coast (55ms).   

Furthermore there are frequent ping spikes on "agg62.ptldme0201h.northeast.rr.com" in traceroutes that I have provided to TWC/Spectrum, but I always receive followups saying "things are fine and that they would like to send a Tech out."  The Techs always say "What does latency/ping mean?... Sounds like a problem in the network, nothing I can do about that."  

I have moved houses within Portland, as well as tested this at my mother in law's house and they all have experience the same crappy ping.  Can you clowns fix your network otherwise I am going to cancel service again and go back to DSL.

I was hoping Spectrum was going to be an improvement over TWC but I guess this is just the same joke.


1 REPLY
Newcomer

Re: Portland, ME -- Bad latency

 
Examples of ping spikes on third hop (20-30ms is the average here, which is still high considering that I live in Portland)...  just to google.com.   If I traceroute any west coast servers, we end up with at least a whopping total of 19 hops (DSL does it in 10ish).

Tracing route to www.google.com [108.177.103.99]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  OpenWrt.lan [192.168.1.1]
  2     7 ms     8 ms    12 ms  142.254.209.205
  3   178 ms    32 ms    20 ms  agg62.ptldme0201h.northeast.rr.com [24.58.224.19
3]
  4     8 ms     8 ms     9 ms  agg34.ptldmehx02r.northeast.rr.com [24.58.42.136
]
  5    15 ms    23 ms    23 ms  be25.albynyyf01r.northeast.rr.com [24.58.32.64]
 
  6    27 ms    31 ms    31 ms  bu-ether16.nycmny837aw-bcr00.tbone.rr.com [66.10
9.6.74]
  7    24 ms    74 ms    24 ms  0.ae0.pr0.nyc20.tbone.rr.com [66.109.6.157]
  8    24 ms    24 ms    23 ms  ix-ae-6-0.tcore1.n75-new-york.as6453.net [66.110
.96.53]
  9    25 ms    24 ms    24 ms  72.14.195.232
 10    26 ms    24 ms    24 ms  108.170.248.116
 11    28 ms    27 ms    31 ms  108.170.227.148
 12    41 ms    44 ms    39 ms  216.239.57.136
 13    62 ms    60 ms    61 ms  209.85.246.213
 14    63 ms    60 ms    61 ms  108.170.230.179
 15    63 ms    60 ms    62 ms  216.239.59.37
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18  ^C
 
 
 
Tracing route to www.google.com [172.217.12.164]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  OpenWrt.lan [192.168.1.1]
  2     7 ms     7 ms    10 ms  142.254.209.205
  3    26 ms    21 ms    26 ms  agg62.ptldme0201h.northeast.rr.com [24.58.224.19
3]
  4     8 ms    10 ms     8 ms  agg34.ptldmehx02r.northeast.rr.com [24.58.42.136
]
  5    17 ms    23 ms    23 ms  be25.albynyyf01r.northeast.rr.com [24.58.32.64]
 
  6    24 ms    32 ms    30 ms  bu-ether16.nycmny837aw-bcr00.tbone.rr.com [66.10
9.6.74]
  7    24 ms    25 ms    23 ms  0.ae0.pr0.nyc20.tbone.rr.com [66.109.6.157]
  8    25 ms    23 ms    23 ms  ix-ae-10-0.tcore1.n75-new-york.as6453.net [66.11
0.96.13]
  9    28 ms    24 ms    24 ms  72.14.195.232
 10    24 ms    24 ms    29 ms  108.170.248.65
 11    24 ms    24 ms    24 ms  108.170.226.201
 12    24 ms    24 ms    24 ms  lga25s62-in-f4.1e100.net [172.217.12.164]
 
Trace complete.
 
 
 
Tracing route to www.google.com [108.177.103.99]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  OpenWrt.lan [192.168.1.1]
  2     7 ms     7 ms     7 ms  142.254.209.205
  3   387 ms    22 ms    20 ms  agg62.ptldme0201h.northeast.rr.com [24.58.224.19
3]
  4     8 ms     8 ms     8 ms  agg34.ptldmehx02r.northeast.rr.com [24.58.42.136
]
  5    23 ms    23 ms    23 ms  be25.albynyyf01r.northeast.rr.com [24.58.32.64]
 
  6    29 ms    31 ms    23 ms  bu-ether16.nycmny837aw-bcr00.tbone.rr.com [66.10
9.6.74]
  7    23 ms    23 ms    31 ms  0.ae0.pr0.nyc20.tbone.rr.com [66.109.6.157]
  8    23 ms    32 ms    26 ms  ix-ae-6-0.tcore1.n75-new-york.as6453.net [66.110
.96.53]
  9    24 ms    25 ms    27 ms  72.14.195.232
 10    25 ms    28 ms    24 ms  108.170.248.116
 11    25 ms    25 ms    25 ms  108.170.227.148
 12    39 ms    39 ms    40 ms  216.239.57.136
 13    78 ms   101 ms    95 ms  209.85.246.213
 14    60 ms    62 ms    63 ms  108.170.230.179
 15    60 ms    60 ms    60 ms  216.239.59.37
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25    60 ms    62 ms    60 ms  108.177.103.99
 
Trace complete.