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Paying for 400/20 but only getting ~220 down

Service: Time Warner Cable 400/200

Location: West Hollywood, CA

Modem: NIGHTHAWK DOCSIS 3.0 Model C700

https://www.netgear.com/home/products/networking/cable-modems-routers/C7000.aspx

Connection: Wired Ethernet Cable

 

Any help would be greatly appreciated!

 

 

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1 REPLY
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Re: Paying for 400/20 but only getting ~220 down

Are you testing when direct wired to the modem or to the router? The downstream power levels are a bit on the high side of things while the upstream levels or okay.  Is there an amp installed?

 

You might try inserting a splitter or attenuator to lower the DS levels a bit. The corresponding rise in US levels shouldn't have an impact. You may also try disabling IPv6.