Observer

Packet Loss / Poor Routing

Packet Loss on lag-24.ear2.NewYork1.Level3.net [4.68.111.101]
 
67% packet loss on this route @ lag-24.ear2.NewYork1.Level3.net
Why would traffic be routed from LA to NY to San Jose???
That seems like a terrible route.
Target Name: www.worldoftanks.com
IP: 162.213.61.95
Date/Time: 11/27/2016 8:09:35 PM - 11/27/2016 8:19:35 PM

Hop Sent PL% Min Max Avg Host Name / [IP]
1 37 0 7.59 166.91 32.17 142.254.177.17 [142.254.177.17]
2 37 0 8.29 157.27 32.24 tge0-9-0-19.snaucaos01h.socal.rr.com [24.30.175.197]
3 37 0 9.24 162.31 33.32 agg28.cyprcabw02r.socal.rr.com [72.129.22.136]
4 37 0 11.20 149.04 37.17 agg27.tustcaft01r.socal.rr.com [72.129.21.2]
5 37 0 11.17 151.51 35.27 bu-ether26.tustca4200w-bcr00.tbone.rr.com [66.109.3.232]
6 34 68 10.34 101.33 29.24 lag-24.ear2.NewYork1.Level3.net [4.68.111.101]
7 37 0 20.71 154.45 38.33 ae-1-8.edge1.SanJose3.Level3.net [4.69.209.165]
8 37 0 21.44 154.98 39.41 gcore-i.edge1.sanjose3.level3.net [4.53.208.218]
9 37 0 18.94 164.44 38.35 92.223.120.163 [92.223.120.163]
10 35 0 21.38 200.55 47.88 www.worldoftanks.com [162.213.61.95]
C:\WINDOWS\system32>tracert 162.213.61.95
Tracing route to sv4-sl-b95.fe.core.pw [162.213.61.95]
over a maximum of 30 hops:
 
  1    20 ms    22 ms    22 ms  142.254.177.17
  2     9 ms     9 ms    11 ms  tge0-9-0-19.snaucaos01h.socal.rr.com [24.30.175.197]
  3    14 ms    11 ms    11 ms  agg28.cyprcabw02r.socal.rr.com [72.129.22.136]
  4    11 ms    14 ms    15 ms  agg27.tustcaft01r.socal.rr.com [72.129.21.2]
  5    15 ms    15 ms    15 ms  bu-ether26.tustca4200w-bcr00.tbone.rr.com [66.109.3.232]
  6     *        *        *     Request timed out.
  7    27 ms    26 ms    27 ms  ae-1-8.edge1.SanJose3.Level3.net [4.69.209.165]
  8    33 ms    21 ms    21 ms  gcore-i.edge1.sanjose3.level3.net [4.53.208.218]
  9    21 ms    22 ms    21 ms  92.223.120.163
 10    22 ms    21 ms    23 ms  sv4-sl-b95.fe.core.pw [162.213.61.95]
Trace complete.
 

 

Still broken - 65% packet loss is not acceptable. Please investigate and correct.  Traffic to TX should not go from LA to NY to TX.  There should be a better path.

 

Target Name: static-71-252-137-154.dllstx.fios.frontiernet.net
         IP: 71.252.137.154
Date/Time: 11/26/2016 6:49:45 PM - 11/26/2016 6:59:45 PM
Hop  Sent  PL%    Min    Max    Avg  Host Name / [IP]
  1    24    0   7.69  20.69  10.32  142.254.177.17 [142.254.177.17]
  2    24    0   8.42  29.06  10.37  tge0-9-0-19.snaucaos01h.socal.rr.com [24.30.175.197]
  3    24    0   9.38  25.31  13.15  agg28.cyprcabw02r.socal.rr.com [72.129.22.136]
  4    24    0   9.57  29.73  16.12  agg27.tustcaft01r.socal.rr.com [72.129.21.2]
  5    24    0  10.52  50.22  16.99  bu-ether26.tustca4200w-bcr00.tbone.rr.com [66.109.3.232]
  6    20   65  15.83  28.26  20.52  lag-24.ear2.NewYork1.Level3.net [4.68.111.101]
  7    21  100      0      0      0   [-]
  8    24    0  43.59  60.73  48.98  4.15.44.126 [4.15.44.126]
  9    24    0  43.41  59.39  47.10  ae3---0.scr02.dlls.tx.frontiernet.net [74.40.1.81]
 10    24    0  45.50  74.25  50.44  be10---0.lcr22.dlls.tx.frontiernet.net [74.40.3.26]
 11    24    0  45.13  71.28  48.87  172.102.50.177 [172.102.50.177]
 12    24    0  45.02  57.09  46.92  static-71-252-137-154.dllstx.fios.frontiernet.net [71.252.137.154]

 

C:\WINDOWS\system32>tracert 71.252.173.154
Tracing route to 71.252.173.154 over a maximum of 30 hops
  1     8 ms     7 ms     9 ms  142.254.177.17
  2     9 ms    10 ms     8 ms  tge0-9-0-19.snaucaos01h.socal.rr.com [24.30.175.197]
  3    13 ms    10 ms    11 ms  agg28.cyprcabw02r.socal.rr.com [72.129.22.136]
  4    12 ms    15 ms    15 ms  agg27.tustcaft01r.socal.rr.com [72.129.21.2]
  5    12 ms    15 ms    14 ms  bu-ether16.tustca4200w-bcr00.tbone.rr.com [66.109.6.64]
  6    22 ms    10 ms    38 ms  lag-24.ear2.NewYork1.Level3.net [4.68.111.101]
  7     *        *        *     Request timed out.
  8    43 ms    43 ms    44 ms  4.15.44.126
  9    45 ms    44 ms    45 ms  ae3---0.scr02.dlls.tx.frontiernet.net [74.40.1.81]
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

 

C:\WINDOWS\system32>tracert 71.252.173.154
Tracing route to 71.252.173.154 over a maximum of 30 hops
 
  1     7 ms     9 ms     8 ms  142.254.177.17
  2     8 ms     8 ms     9 ms  tge0-9-0-19.snaucaos01h.socal.rr.com [24.30.175.197]
  3    11 ms    11 ms    10 ms  agg28.cyprcabw02r.socal.rr.com [72.129.22.136]
  4    16 ms    15 ms    16 ms  agg27.tustcaft01r.socal.rr.com [72.129.21.2]
  5    13 ms    15 ms    15 ms  bu-ether16.tustca4200w-bcr00.tbone.rr.com [66.109.6.64]
  6    12 ms    10 ms    10 ms  lag-24.ear2.NewYork1.Level3.net [4.68.111.101]
  7     *        *        *     Request timed out.
  8    43 ms    43 ms    43 ms  4.15.44.126
  9    43 ms    44 ms    43 ms  ae3---0.scr02.dlls.tx.frontiernet.net [74.40.1.81]
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.
 
Trace complete.
C:\WINDOWS\system32>
Target Name: static-71-252-137-154.dllstx.fios.frontiernet.net
         IP: 71.252.137.154
  Date/Time: 11/20/2016 2:51:21 PM - 11/20/2016 3:01:21 PM
Hop  Sent  PL%    Min      Max    Avg  Host Name / [IP]
  1   601    0   5.56    30.56   9.20  142.254.177.17 [142.254.177.17]
  2   601    0   6.47    33.08   9.93  tge0-9-0-19.snaucaos01h.socal.rr.com [24.30.175.197]
  3   601    0   8.80    34.97  12.11  agg28.cyprcabw02r.socal.rr.com [72.129.22.136]
  4   601    0   8.25    41.63  15.00  agg27.tustcaft01r.socal.rr.com [72.129.21.2]
  5   601    0   9.70    38.91  14.97  bu-ether26.tustca4200w-bcr00.tbone.rr.com [66.109.3.232]
  6   601   58   6.82  2190.60  32.27  lag-24.ear2.NewYork1.Level3.net [4.68.111.101]
  7   598  100      0        0      0   [-]
  8   601    0  41.43    81.54  45.34  4.15.44.126 [4.15.44.126]
  9   601    0  40.62    76.59  44.79  ae3---0.scr02.dlls.tx.frontiernet.net [74.40.1.81]
 10   601    0  43.87    85.34  49.59  be10---0.lcr22.dlls.tx.frontiernet.net [74.40.3.26]
 11   601    0  42.62    79.92  47.06  172.102.50.177 [172.102.50.177]
 12   601    0  41.87    77.55  47.20  static-71-252-137-154.dllstx.fios.frontiernet.net [71.252.137.154]
 
C:\WINDOWS\system32>tracert worldoftanks.com
 
Tracing route to worldoftanks.com [162.213.61.95]
over a maximum of 30 hops:
 
  1     8 ms     8 ms     8 ms  142.254.177.17
  2    10 ms     8 ms     8 ms  tge0-9-0-19.snaucaos01h.socal.rr.com [24.30.175.197]
  3     9 ms    11 ms    11 ms  agg28.cyprcabw02r.socal.rr.com [72.129.22.136]
  4    10 ms    15 ms    15 ms  agg27.tustcaft01r.socal.rr.com [72.129.21.2]
  5    15 ms    16 ms    14 ms  bu-ether26.tustca4200w-bcr00.tbone.rr.com [66.109.3.232]
  6    10 ms    10 ms     9 ms  lag-24.ear2.NewYork1.Level3.net [4.68.111.101]
  7    20 ms    21 ms    22 ms  ae-1-8.edge1.SanJose3.Level3.net [4.69.209.165]
  8    22 ms    22 ms    21 ms  gcore-i.edge1.sanjose3.level3.net [4.53.208.218]
  9    22 ms    22 ms    22 ms  92.223.120.163
 10    22 ms    21 ms    21 ms  sv4-sl-b95.fe.core.pw [162.213.61.95]
 
Trace complete.
 
C:\WINDOWS\system32>
         IP: 162.213.61.95
Date/Time: 11/20/2016 2:53:29 PM - 11/20/2016 3:03:29 PM
 
Hop  Sent  PL%    Min    Max    Avg  Host Name / [IP]
  1    41    0   7.54  20.29   9.22  142.254.177.17 [142.254.177.17]
  2    41    0   8.27  19.05   9.59  tge0-9-0-19.snaucaos01h.socal.rr.com [24.30.175.197]
  3    41    0   9.09  35.56  12.27  agg28.cyprcabw02r.socal.rr.com [72.129.22.136]
  4    41    0   9.61  41.48  15.15  agg27.tustcaft01r.socal.rr.com [72.129.21.2]
  5    41    0   9.98  43.69  15.11  bu-ether26.tustca4200w-bcr00.tbone.rr.com [66.109.3.232]
  6    41   49   9.53  35.07  11.48  lag-24.ear2.NewYork1.Level3.net [4.68.111.101]
  7    41    0  20.29  29.96  21.83  ae-1-8.edge1.SanJose3.Level3.net [4.69.209.165]
  8    41    0  20.96  32.35  22.28  gcore-i.edge1.sanjose3.level3.net [4.53.208.218]
  9    41    0  20.87  35.49  22.80  92.223.120.163 [92.223.120.163]
 10    41    0  21.12  33.09  22.54  www.worldoftanks.com [162.213.61.95]1
7 REPLIES
Expert

Re: Packet Loss / Poor Routing

because it's in witchita Kansas...
 
4.68.111.101
lat: 37.751
lon: -97.822
Observer

Re: Packet Loss / Poor Routing

Shouldn't really matter where it is, +50% packet loss is not acceptable. Somebody at TWC needs to contact Level3 and get some action on improving the service or get all the TWC customers a discount. Really hard to perform some internet functions with that much packet loss.
Established Sharer

Re: Packet Loss / Poor Routing

We don't disagree with your comments, byut TWC only guarantees speeds of at least 80% of your internet package subscription. Their residential service agreements don't mention anything about long ping times, packet loss, or poor routing.
Expert

Re: Packet Loss / Poor Routing

Karl, read the interconnectivity report over at www.measurementlab.net

 It's a little old but pretty much blames Verizon and TWC, I'm one of the people responsible for getting Level 3 booted from the Columbus OhRDC a couple years ago.  They were deffinitly throttling/limiting TWC traffic.

 

But, there may not be any packet loss if someones only counting pings due to those being low priority tasks rather than actual data packets.

I'm way more concerned about corrected and uncorrected counts on any speeds above 10 meg. and what impact that has on gaming delay algorithms.

And the stupidity of paying for 300 meg service thinking that faster is better for one or 2 devices. Maybe 10 or 20 devices and no cloud/onedrive or sync...  and no QOS restrictions in place either. Woman Sad

 

 

 

Established Sharer

Re: Packet Loss / Poor Routing

I agree with your opinion on true need for the old TWC Ultimate 300  offering.  Spectrum has the right idea capping their service offerings at 100 Mbps, since it has to run over the existing poorly maintained TWC network equipment.   However, they also need to fix the existing problems on the TWC business side BEFORE transitioning all the current mistakes and errors onto their new computer billing and records system.  

Observer

Re: Packet Loss / Poor Routing

Target Name: static-71-252-137-153.dllstx.fios.frontiernet.net
IP: 71.252.137.153
Date/Time: 3/19/2017 4:27:44 PM - 3/19/2017 4:37:44 PM

Hop Sent PL% Min Max Avg Host Name / [IP]
1 439 0 6.40 38.83 10.18 142.254.177.17 [142.254.177.17]
2 439 0 5.00 40.53 10.98 agg61.snaucaos02h.socal.rr.com [24.30.175.197]
3 439 0 9.19 54.80 13.18 agg28.cyprcabw02r.socal.rr.com [72.129.22.136]
4 439 0 9.67 41.78 16.07 agg27.tustcaft01r.socal.rr.com [72.129.21.2]
5 439 0 9.72 46.57 15.87 bu-ether26.tustca4200w-bcr00.tbone.rr.com [66.109.3.232]
6 439 64 9.34 198.29 14.92 lag-24.ear2.NewYork1.Level3.net [4.68.111.101]
7 439 100 0 0 0 [-]
8 439 0 42.93 77.64 46.03 4.15.44.126 [4.15.44.126]
9 439 0 42.53 81.13 45.56 ae3---0.scr02.dlls.tx.frontiernet.net [74.40.1.81]
10 439 0 44.50 78.55 50.50 be10---0.lcr22.dlls.tx.frontiernet.net [74.40.3.26]
11 439 0 45.15 81.38 48.10 172.102.50.175 [172.102.50.175]
12 439 0 45.30 74.97 48.58 static-71-252-137-153.dllstx.fios.frontiernet.net [71.252.137.153]

 

4.68.111.101 - still bad  63% PL today

Expert

Re: Packet Loss / Poor Routing

complain to level 3...

4.68.111.101 IP address Information

The IP address 4.68.111.101 was found in United States. It is allocated to Level 3 Communications. Additional IP location information, as well as network tools are available below.

IP address:4.68.111.101
hostname:lag-24.ear2.newyork1.level3.net
ISP:Level 3 Communications
Country:United States (US) flag
latitude:37.751
longitude:-97.822
NetRange:       4.0.0.0 - 4.255.255.255
CIDR:           4.0.0.0/8
NetName:        LVLT-ORG-4-8
NetHandle:      NET-4-0-0-0-1
Parent:          ()
NetType:        Direct Allocation
OriginAS:       
Organization:   Level 3 Communications, Inc. (LVLT)
RegDate:        1992-12-01
Updated:        2012-02-24
Ref:            https://whois.arin.net/rest/net/NET-4-0-0-0-1



OrgName:        Level 3 Communications, Inc.
OrgId:          LVLT
Address:        1025 Eldorado Blvd.
City:           Broomfield
StateProv:      CO
PostalCode:     80021
Country:        US
RegDate:        1998-05-21
Updated:        2017-01-28
Ref:            https://whois.arin.net/rest/org/LVLT


OrgNOCHandle: NOCSU27-ARIN
OrgNOCName:   NOC Support
OrgNOCPhone:  +1-877-453-8353 
OrgNOCEmail:  noc.coreip@level3.com
OrgNOCRef:    https://whois.arin.net/rest/poc/NOCSU27-ARIN