The forums are intended for peer to peer support. The volunteers here will not have
specific information about a problem in your area.
Our agents should not provide particulars for any given area issue, the details of
the issue are generally not provided to them either and are not, in most cases, informative to the end user. If the issue is known that would indicate that in fact there are engineers/technicians already working the issue.
We are not able to provide an estimate for when the work will be completed as there
are many variables. The engineers/technicians will have service restored as
quickly as they are able.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums