Participant

Our whole neighborhood Internet has quit

[ Edited ]

Our whole neighborhood Internet has quit , Landvale Trace , Leland ,NC 28451 , paid my $159 yesterday for my package with the 100 speed which I pay extra for , I got excited when I almost got 10 speed out of the 50 on wireless and paying for the 100 speed , it stop about 2 or 3 months ago when 007 / Spectrum took over , until then I could get over 40 during the day now I can't even get 10 , but I'm paying for it , i saw one 007 truck one day hoping he would go to our main box across the street and check it out , but he was lost and in the wrong neighborhood so it stays out and I keep paying for my 100 speed the only 100 I see is when I get into my car , but may one day and I hope soon that will change --Edward Kittrell 

3 REPLIES
Lead Moderator

Re: Our whole neighborhood Internet has quit

Good morning.

 

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Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Expert

Re: Our whole neighborhood Internet has quit

Did you and the neighbors call TWC/ Spectrum to report this outtage?

?

 If not, it's not going to get fixed...

 This is peer to peer support, we don't call TWC/ Spectrum and have no Idea where you are...

 

 

Highlighted
Established Sharer

Re: Our whole neighborhood Internet has quit

Here's a (not so) small economic incentive to remind folks to call in and report every outage:  You can get a credit on your monthly bill if you report your service outage.  Nothing on the record?  Credit for service outage is denied.  It's not broken until you tell them.