Observer

My pings aren't making sense.

Alright.

I posted a forum on here a little while back, and my problem was solved when I "upgraded" to a UBee MTA.

New problem: My pings aren't making any sense.

I was told that one of my cable-box lines were causing interference with my modem/router, causing my pings for my Wi-Fi to be... weird.

I wasn't really using my Wi-Fi for playing games, and since normal browsing isn't really that intensive, I kind of just forgot about it. Well, until now.

I launched up a game, and, well... I lagged.

Naturally, I went to unplug my cable box lines from the three way splitter that I have and set both my 2.4 ghz and 5 ghz networks to only allow my MAC adress.

To no luck.

My pings will go from 2 to 5 to 150 to 54 and then back to 2.

I've attached some screenshots with my pings. The descriptions tell the tale.

(this is the imgur link)

 

(help plz)

 

 

3 REPLIES
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Established Sharer

Re: My pings aren't making sense.


@geometricalwrote:

Alright.

I posted a forum on here a little while back, and my problem was solved when I "upgraded" to a UBee MTA.

New problem: My pings aren't making any sense.

I was told that one of my cable-box lines were causing interference with my modem/router, causing my pings for my Wi-Fi to be... weird.

I wasn't really using my Wi-Fi for playing games, and since normal browsing isn't really that intensive, I kind of just forgot about it. Well, until now.

I launched up a game, and, well... I lagged.

Naturally, I went to unplug my cable box lines from the three way splitter that I have and set both my 2.4 ghz and 5 ghz networks to only allow my MAC adress.

To no luck.

My pings will go from 2 to 5 to 150 to 54 and then back to 2.

I've attached some screenshots with my pings. The descriptions tell the tale.

(this is the imgur link)

 

(help plz)

 


Do you subscribe to internet only, or internet plus cable TV from TWC/Spectrum?  Who told you to disconnect a coaxial cable from your cable splitter?

Was it previously connected to a TV set-top converter?  If so, put the cable back on. 

NOTE: Both ports of the splitter MUST be connected to either a set-top converter, internet modem, DVR, or a 75 ohm termination.  All jumper cables MUST be RG6-U with triple or quad shield and compression style connectors, none of those cheap cables with molded plastic over the connectors.

 

You were pinging 192.168.0.1 which is your own router in the Ubee all-in-one gateway.  Was any part of that confusing to you?  No?  Then let's get to work.

 

First, TURN OFF IPv6 ON YOUR COMPUTER'S INTERNET ADAPTOR DRIVER.  The next thing to change is to connect your computer directly to router LAN port #1 using a CAT-5e ethernet cable.  That step bypasses any problems in the WiFi side of your Ubee gateway for now.  WiFi always adds variable latency, especially when anyone else nearby is using the same WiFi channel. 

 

Run your ping application targeting 192.168.0.1 and paste the text results into your reply; NO SCREEN SHOTS PLEASE!  Then run it again with the  target IP address 8.8.8.8 which is a Google server, and paste that in as well.  If those delays are acceptable to you, remove the cable and run both IPs again using your WiFi.  Note the differences caused by WiFi?

 

If we need to dig deeper and check the cable signal itself, you will have to send in the Signal Level and Status/Error report pages from the Ubee modem. 

Observer

Re: My pings aren't making sense.

  1. I am subscribed to Internet, Phone and TV from TWC/Spectrum.
  2. A tech came in one day and told me that one of my lines was causing latency of some sort, making my pings go haywire and my router to constantly reboot.
  3. I plugged all the wires back in.
  4. I have two different cables (different companies) and both say RG6-U.

(it was a little confusing @karlbeckman :/ )

 

Im going to use PowerShell because the command prompt dosen't let you copy and paste (at least not easily) 

(I disabled IPv6)

 

Logs from Ethernet Cable:

Pinging my router (192.168.0.1):


Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time=314ms TTL=64
Reply from 192.168.0.1: bytes=32 time=224ms TTL=64
Reply from 192.168.0.1: bytes=32 time=37ms TTL=64
Reply from 192.168.0.1: bytes=32 time=188ms TTL=64
Reply from 192.168.0.1: bytes=32 time=47ms TTL=64
Reply from 192.168.0.1: bytes=32 time=129ms TTL=64
Reply from 192.168.0.1: bytes=32 time=229ms TTL=64
Reply from 192.168.0.1: bytes=32 time=4ms TTL=64
Reply from 192.168.0.1: bytes=32 time=97ms TTL=64
Reply from 192.168.0.1: bytes=32 time=20ms TTL=64
Reply from 192.168.0.1: bytes=32 time=345ms TTL=64
Reply from 192.168.0.1: bytes=32 time=417ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=2ms TTL=64
Reply from 192.168.0.1: bytes=32 time=550ms TTL=64
Reply from 192.168.0.1: bytes=32 time=169ms TTL=64
Request timed out.
Reply from 192.168.0.1: bytes=32 time=426ms TTL=64
Reply from 192.168.0.1: bytes=32 time=78ms TTL=64
Reply from 192.168.0.1: bytes=32 time=108ms TTL=64
Reply from 192.168.0.1: bytes=32 time=218ms TTL=64
Reply from 192.168.0.1: bytes=32 time=310ms TTL=64
Reply from 192.168.0.1: bytes=32 time=119ms TTL=64
Reply from 192.168.0.1: bytes=32 time=8ms TTL=64
Reply from 192.168.0.1: bytes=32 time=7ms TTL=64
Reply from 192.168.0.1: bytes=32 time=133ms TTL=64
Reply from 192.168.0.1: bytes=32 time=213ms TTL=64
Reply from 192.168.0.1: bytes=32 time=303ms TTL=64
Reply from 192.168.0.1: bytes=32 time=183ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=76ms TTL=64
Reply from 192.168.0.1: bytes=32 time=179ms TTL=64
Reply from 192.168.0.1: bytes=32 time=267ms TTL=64

 

Pinging Google's server (8.8.8.8):


Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=98ms TTL=58
Reply from 8.8.8.8: bytes=32 time=207ms TTL=58
Reply from 8.8.8.8: bytes=32 time=224ms TTL=58
Reply from 8.8.8.8: bytes=32 time=771ms TTL=58
Reply from 8.8.8.8: bytes=32 time=369ms TTL=58
Reply from 8.8.8.8: bytes=32 time=244ms TTL=58
Reply from 8.8.8.8: bytes=32 time=38ms TTL=58
Reply from 8.8.8.8: bytes=32 time=139ms TTL=58
Reply from 8.8.8.8: bytes=32 time=231ms TTL=58
Reply from 8.8.8.8: bytes=32 time=319ms TTL=58
Reply from 8.8.8.8: bytes=32 time=459ms TTL=58
Reply from 8.8.8.8: bytes=32 time=15ms TTL=58
Reply from 8.8.8.8: bytes=32 time=87ms TTL=58
Reply from 8.8.8.8: bytes=32 time=169ms TTL=58
Reply from 8.8.8.8: bytes=32 time=255ms TTL=58
Reply from 8.8.8.8: bytes=32 time=269ms TTL=58
Reply from 8.8.8.8: bytes=32 time=622ms TTL=58
Reply from 8.8.8.8: bytes=32 time=420ms TTL=58
Reply from 8.8.8.8: bytes=32 time=12ms TTL=58
Reply from 8.8.8.8: bytes=32 time=64ms TTL=58
Reply from 8.8.8.8: bytes=32 time=181ms TTL=58
Reply from 8.8.8.8: bytes=32 time=278ms TTL=58
Reply from 8.8.8.8: bytes=32 time=409ms TTL=58
Reply from 8.8.8.8: bytes=32 time=11ms TTL=58
Reply from 8.8.8.8: bytes=32 time=47ms TTL=58
Reply from 8.8.8.8: bytes=32 time=144ms TTL=58
Reply from 8.8.8.8: bytes=32 time=238ms TTL=58
Reply from 8.8.8.8: bytes=32 time=442ms TTL=58
Reply from 8.8.8.8: bytes=32 time=450ms TTL=58
Reply from 8.8.8.8: bytes=32 time=49ms TTL=58
Reply from 8.8.8.8: bytes=32 time=50ms TTL=58
Reply from 8.8.8.8: bytes=32 time=681ms TTL=58
Reply from 8.8.8.8: bytes=32 time=282ms TTL=58

 

I turned Wi-Fi back on, and pinged my router again.

 

Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time=4ms TTL=64
Reply from 192.168.0.1: bytes=32 time=541ms TTL=64
Reply from 192.168.0.1: bytes=32 time=58ms TTL=64
Reply from 192.168.0.1: bytes=32 time=3ms TTL=64
Reply from 192.168.0.1: bytes=32 time=48ms TTL=64
Reply from 192.168.0.1: bytes=32 time=502ms TTL=64
Request timed out.
Reply from 192.168.0.1: bytes=32 time=234ms TTL=64
Reply from 192.168.0.1: bytes=32 time=364ms TTL=64
Reply from 192.168.0.1: bytes=32 time=12ms TTL=64
Reply from 192.168.0.1: bytes=32 time=82ms TTL=64
Reply from 192.168.0.1: bytes=32 time=199ms TTL=64
Reply from 192.168.0.1: bytes=32 time=15ms TTL=64
Reply from 192.168.0.1: bytes=32 time=37ms TTL=64
Reply from 192.168.0.1: bytes=32 time=223ms TTL=64
Reply from 192.168.0.1: bytes=32 time=321ms TTL=64
Reply from 192.168.0.1: bytes=32 time=201ms TTL=64
Reply from 192.168.0.1: bytes=32 time=9ms TTL=64
Reply from 192.168.0.1: bytes=32 time=88ms TTL=64
Reply from 192.168.0.1: bytes=32 time=172ms TTL=64
Reply from 192.168.0.1: bytes=32 time=49ms TTL=64
Reply from 192.168.0.1: bytes=32 time=33ms TTL=64
Reply from 192.168.0.1: bytes=32 time=159ms TTL=64
Reply from 192.168.0.1: bytes=32 time=204ms TTL=64
Reply from 192.168.0.1: bytes=32 time=241ms TTL=64
Reply from 192.168.0.1: bytes=32 time=357ms TTL=64
Reply from 192.168.0.1: bytes=32 time=147ms TTL=64
Reply from 192.168.0.1: bytes=32 time=226ms TTL=64
Reply from 192.168.0.1: bytes=32 time=240ms TTL=64

 

Google's server on Wi-Fi


Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=144ms TTL=58
Reply from 8.8.8.8: bytes=32 time=232ms TTL=58
Reply from 8.8.8.8: bytes=32 time=259ms TTL=58
Reply from 8.8.8.8: bytes=32 time=283ms TTL=58
Reply from 8.8.8.8: bytes=32 time=439ms TTL=58
Reply from 8.8.8.8: bytes=32 time=17ms TTL=58
Reply from 8.8.8.8: bytes=32 time=535ms TTL=58
Reply from 8.8.8.8: bytes=32 time=66ms TTL=58
Reply from 8.8.8.8: bytes=32 time=72ms TTL=58
Reply from 8.8.8.8: bytes=32 time=118ms TTL=58
Request timed out.
Reply from 8.8.8.8: bytes=32 time=368ms TTL=58
Reply from 8.8.8.8: bytes=32 time=417ms TTL=58
Reply from 8.8.8.8: bytes=32 time=14ms TTL=58
Reply from 8.8.8.8: bytes=32 time=70ms TTL=58
Reply from 8.8.8.8: bytes=32 time=166ms TTL=58
Reply from 8.8.8.8: bytes=32 time=273ms TTL=58
Reply from 8.8.8.8: bytes=32 time=445ms TTL=58
Reply from 8.8.8.8: bytes=32 time=16ms TTL=58
Reply from 8.8.8.8: bytes=32 time=13ms TTL=58
Reply from 8.8.8.8: bytes=32 time=14ms TTL=58
Reply from 8.8.8.8: bytes=32 time=587ms TTL=58
Reply from 8.8.8.8: bytes=32 time=467ms TTL=58
Reply from 8.8.8.8: bytes=32 time=89ms TTL=58
Reply from 8.8.8.8: bytes=32 time=16ms TTL=58

 

Dosen't seem like a huge change from ethernet to Wi-Fi, huh?

(i also apologize for not responding sooner @karlbeckman)

Established Sharer

Re: My pings aren't making sense.

Thanks for taking the time to run each of the scenarios and post your results.  Good to hear that cables running to both the TV and modem are real RG6,  and that you have already disabled IPv6 before testing. 

 

Just to confirm your physical equipment configuration, starting from the street your drop cable connects to a two-way splitter with one cable going to your TV set-top converter and the second to your Ubee EMTA modem.   You do not have a separate router or ethernet switch of any kind, and both WiFi radios are disabled in the gateway. 

 

The first two test runs were using an ethernet cable between the computer and one of the 4 LAN jacks on your Ubee MTA gateway.  Your test results do show that you have a serious problem at the first hop, which is the link between your computer and router.  That issue has to be found and fixed before we can work any further out toward the Google internet site.  Your delay timings look like you might have multiple devices assigning DHCP addresses, which is wrong.  The first hop delay should be only a few milliseconds, and certainly not more than 100.   You did say that the MAC address filtering was not used before; have you tried turning it off?