Not applicable

Missing BP Configuration Setting TLV Type: 17.8

Moved to a new apartment and had Spectrum set up again. Used spectrum modem which worked fine then switched to personal (spectrum approved) modem and internet did not work. Technician came by, said problem in modem. Bought new modem (again spectrum approved) and still no internet. Spent 1h on phone with IT, they can't provision modem (neither old nor new). 

 

Time Priority Description

Thu Jul 05 20:27:10 2018Error (4)Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=93:de:d0:21:ba:44;CMTS-MAC=00:13:10:98:46:64;CM-QOS=1.1;CM-VER=3.0;
Thu Jul 05 20:27:10 2018Error (4)Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=93:de:d0:21:ba:44;CMTS-MAC=00:13:10:98:46:64;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedWarning (5)DHCP WARNING - Non-critical field invalid in response ;CM-MAC=93:de:d0:21:ba:44;CMTS-MAC=00:13:10:98:46:64;CM-QOS=1.0;CM-VER=...
Time Not EstablishedNotice (6)Honoring MDD; IP provisioning mode = IPv4
Thu Jul 05 19:57:52 2018Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=93:de:d0:21:ba:44;;CMTS-MAC=00:00:00:00...
Thu Jul 05 19:57:50 2018Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=93...
Thu Jul 05 19:57:50 2018Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=93:de:d0:21:ba:44;CMTS-MAC=00:13:10:98:46:64
Thu Jul 05 19:57:46 2018Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=93...
Thu Jul 05 19:57:46 2018Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=93:de:d0:21:ba:44;CMTS-MAC=00:13:10:98:46:64
Thu Jul 05 19:57:45 2018Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=93...
Thu Jul 05 19:57:45 2018Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=MAC=93:de:d0:21:ba:44;CMTS-MAC=00:13:10:98:46:64
Thu Jul 05 19:57:44 2018Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=93...
Thu Jul 05 19:57:44 2018Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=93:de:d0:21:ba:44;CMTS-MAC=00:13:10:98:46:64.
Thu Jul 05 19:57:26 2018Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=93:de:d0:21:ba:44;CMTS-MAC=00:13:10:98:46:64
Thu Jul 05 19:53:39 2018Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=93...
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out;CM-MAC=93:de:d0:21:ba:44;CMTS-MAC=00:13:10:98:46:64;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=93:de:d0:21:ba:44;CMTS-MAC=00:00:00:00...
2 REPLIES
Established Sharer

Re: Missing BP Configuration Setting TLV Type: 17.8

Maybe you could be so kind as to provide the make and model of your modem and also those of the router if it is a separate unit.  That saves a lot of pulling teeth on our part! 

Also, the modem from Spectrum is included in the internet package price; you aren't saving money by buying your own.

Helper

Re: Missing BP Configuration Setting TLV Type: 17.8

Everything @karlbeckman said, including when you say "no internet" what exactly happens when you open a browser window and try to access a web page? Do you get a general no connection screen or do you get a Spectrum walled garden screen (ie. modem activation page)?