Re: Latency and Packet Loss Issues with my Internet

Was this ever solved or even looked at by Spectrum?

I'm seeing the same problem. Tech says signal is OK, speedtest will show pretty close to my contracted speed.. but jitter kills my gaming/streaming activities.


I've used an application called PingPlotter (basically pingpath but graphs over time). No matter where I try the test theres always a hop that will spike constantly..


Here's a screenshot of the issue.


Spectrum support doesn't even understand what I'm trying to explain.. seems like their script only tells them to restart the modem and send a technician.. Techs will come and tell me signal levels are Ok, but that's not the problem.


Is there any way to get Spectrum to listen? Really frustrating situation ehn they don't even try to understand you.


Valued Contributor

Re: Latency and Packet Loss Issues with my Internet


That is not a helpdesk level issue... you need escalation to higher tiers of support, like tier3.

Run something like tracert or pathping and paste the text from those reports in a post here. Not a link to a screenshot image, but the actual text grab. Right-click in the cmd window, click "select all" to highlight all the text, then press the enter key to copy it to the clip board, then you can paste all that text in the post.

If you can get a snapshot demonstrating the issue, then the community managers can forward that data directly to higher level support for review.

Re: Latency and Packet Loss Issues with my Internet

Like this?? Got this one on my third try.. it's way easier to see on PingPlotter but it's so constant that it can be also captured with tracert. Third hop, 642ms... keeps going back and forward between normal 30-35 and spikes like this.

Tracing route to []
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms []
2 20 ms 26 ms 16 ms []
3 642 ms 22 ms 33 ms []
4 23 ms 24 ms 9 ms []
5 30 ms 35 ms 36 ms []
6 21 ms 22 ms 40 ms []
7 27 ms 43 ms 24 ms []
8 20 ms 60 ms 24 ms []
9 21 ms 27 ms 22 ms
10 17 ms 19 ms 40 ms
11 25 ms 27 ms 22 ms
12 26 ms 28 ms 27 ms []

Trace complete.