Expert

Re: Is this okay???

none of that makes any sense, no one should be trying to access your computer. Are you sure you're calling TWC?

Your DS level is bad but the US levels are too good if there's really 6 splitters in line, you have a mess that needs to be cleaned up.

Browser

Re: Is this okay???

Yea im sure its time warner.  everytime i ask them to fix it they always refer to getting on my pc

 

Browser

Re: Is this okay???

Startup Procedure

ProcedureStatusComment
Acquire Downstream Channel Locked
Connectivity StateOKOperational
Boot StateOKOperational
Configuration FileOK 
SecurityEnabledBPI+
DOCSIS Network Access EnabledAllowed 

 

 
Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectedUncorrectables
1LockedQAM2567807000000 Hz-12.6 dBmV38.6 dB00
2LockedQAM2561771000000 Hz-11.7 dBmV39.4 dB00
3LockedQAM2562777000000 Hz-11.9 dBmV39.4 dB00
4LockedQAM2563783000000 Hz-12.5 dBmV39.0 dB2865
5LockedQAM2564789000000 Hz-12.6 dBmV39.0 dB00
6LockedQAM2565795000000 Hz-12.7 dBmV38.6 dB00
7LockedQAM2566801000000 Hz-12.5 dBmV38.9 dB00
8LockedQAM2568813000000 Hz-13.0 dBmV38.2 dB00

 

 
Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA395120 Ksym/sec30600000 Hz43.8 dBmV
2LockedTDMA372560 Ksym/sec19400000 Hz41.8 dBmV
3LockedATDMA385120 Ksym/sec24200000 Hz43.0 dBmV
4LockedTDMA402560 Ksym/sec37000000 Hz

44.5 dBmV

 

Now it says this.  Should i just tell them to send a tech guy out?

Established Sharer

Re: Is this okay???


Perserving wrote:

Startup Procedure

ProcedureStatusComment
Acquire Downstream Channel Locked
Connectivity StateOKOperational
Boot StateOKOperational
Configuration FileOK 
SecurityEnabledBPI+
DOCSIS Network Access EnabledAllowed 

 

 
Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectedUncorrectables
1LockedQAM2567807000000 Hz-12.6 dBmV38.6 dB00
2LockedQAM2561771000000 Hz-11.7 dBmV39.4 dB00
3LockedQAM2562777000000 Hz-11.9 dBmV39.4 dB00
4LockedQAM2563783000000 Hz-12.5 dBmV39.0 dB2865
5LockedQAM2564789000000 Hz-12.6 dBmV39.0 dB00
6LockedQAM2565795000000 Hz-12.7 dBmV38.6 dB00
7LockedQAM2566801000000 Hz-12.5 dBmV38.9 dB00
8LockedQAM2568813000000 Hz-13.0 dBmV38.2 dB00

 

 
Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA395120 Ksym/sec30600000 Hz43.8 dBmV
2LockedTDMA372560 Ksym/sec19400000 Hz41.8 dBmV
3LockedATDMA385120 Ksym/sec24200000 Hz43.0 dBmV
4LockedTDMA402560 Ksym/sec37000000 Hz

44.5 dBmV

 

Now it says this.  Should i just tell them to send a tech guy out?


YES, call TWC for a service call.  It looks like you may have a weather-induced ingress problem.  Tell the service writer that your modem is suddenly reporting incoming DS levels have dropped below -10 and both correctable and  uncorrectable errors on DS channel #3 - 783 MHz.  Those frequencies are licensed nationwide to radio communications networks for first responder public safety and emergency agencies.