ch5
Spectator

Internet

I have had wifi with TWC for 2 1/2 yrs.   Since Spectrum took over I have had a problem with connection dropping.  Two techs have been in my home over the past two weeks, checking signals and swapping modems.  Still having a problem with connection dropping.

11 REPLIES
Expert

Re: Internet

[ Edited ]

Copy and paste the modems signal level and error log pages, don't reset it, need to see history, we can't read your modem here.

 

 

Rookie

Shyters

[ Edited ]

Last few days, cannot watch movies online due to new "stop and hang" crap.  I have been bombarded with fliers offering new $29.99 introductory rate, then receive in mail invoice HIGHER than current rate!!!!  Snake in Grass. Need rat dog to sniff out.

Expert

Re: Shyters

[ Edited ]

goodmange wrote:

Last few days, cannot watch movies online due to new "stop and hang" crap.  I have been bombarded with fliers offering new $29.99 introductory rate, then receive in mail invoice HIGHER than current rate!!!!  Snake in Grass. Need rat dog to sniff out.


Same thing, THIS IS PEER TO PEER SUPPORT, Start a new thread, Copy and paste the modems signal level and error log pages, don't reset it, need to see history, we can't read your modem here.

ch5
Spectator

Re: Internet

I have been rebooting/resetting to regain connection.  I will leave it alone if it keeps dropping.  I can login to the modem but am not sure what to send you for signal and error log.  I have a UBEE DVW32CB.  If you are familiar with this modem maybe you can give me some direction.  Thank you.

 

Established Sharer

Re: Internet

192.168.100.1

 

Then copy and paste the signal levels from Status ---> Connection and event logs in Firewall ---> Local Log.

Expert

Re: Internet

IF the Ubee is leased, get a different MFG from your local TWC/ Spectrum storefront/ office... They have issues and the lack of a viewable log only compounds our diagnoses in the forum.

 

ch5
Spectator

Re: Internet

Yes it is leased.  The second tech that was here actually told me they have signal issues but hooked one up anyway.  I actually had a third service call yesterday and two techs came in and climbed into the attic.   Now they are telling me I need the cable rewired.    Thanks for your input.

 

Expert

Re: Internet

Copy and paste the modem signal level page, need to see how bad it is that requires "rewiring"...

 

ch5
Spectator

Re: Internet

Here you go.   Thanks.

 


Connection> Status > Connection


Startup ProcedureProcedureStatusComment
Acquire Downstream Channel627000000 HzLocked
Connectivity StateOKOperational
Boot State  
Configuration FileOK 
SecurityEnabledBPI+


Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 QAM256 627000000 Hz-4.2 dBmV40.1 dB00
2 QAM256 633000000 Hz-4.6 dBmV39.9 dB00
3 QAM256 645000000 Hz-4.1 dBmV40.1 dB00
4 QAM256 651000000 Hz-4.5 dBmV40.0 dB00
5 QAM256 657000000 Hz-3.9 dBmV40.1 dB00
6 QAM256 669000000 Hz-4.4 dBmV39.9 dB00
7 QAM256 675000000 Hz-4.7 dBmV39.3 dB00
8 QAM256 681000000 Hz-4.2 dBmV40.0 dB00
9 QAM256 699000000 Hz-4.9 dBmV39.8 dB00
10 QAM256 705000000 Hz-4.5 dBmV40.0 dB00
11 QAM256 717000000 Hz-4.6 dBmV39.9 dB00
12 QAM256 723000000 Hz-5.2 dBmV39.6 dB00
13 QAM256 729000000 Hz-4.3 dBmV40.0 dB00
14 QAM256 735000000 Hz-5.3 dBmV39.7 dB00
15 QAM256 741000000 Hz-4.9 dBmV39.8 dB00
16 QAM256 765000000 Hz-4.8 dBmV39.9 dB00

Total Correctables Total Uncorrectables
00


Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 ATDMA 2560 Ksym/sec37000000 Hz58.2 dBmV
2 Unknown 0 Ksym/sec0 Hz0.0 dBmV
3 Unknown 0 Ksym/sec0 Hz0.0 dBmV
4 Unknown 0 Ksym/sec0 Hz0.0 dBmV


CM IP AddressDurationExpires
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