Users typically report 72 download and 6.8 upload when using a wired connection into their router. However, folks who have WiFi issues often see speeds as low as you. Run your SpeedTest check on the TWC-Spectrum Ookla test server while using an ethernet cable between computer and router, then report back with your results.
Do you have an all in one modem/router combo or a separate modem and router? Did you reboot the modem after you made the switch? Does the speed test show the same results on multiple devices? What modem/router are you using? Post the modems signal levels and event log. You might have a signal issue, damaged lines, or loose connections.
I am using the Arris modem from sectrum. All i did was take it out of the box and hook it up. I am currently only have my laptop and phone connected to the internet, and testing on both is about the same. How do i get the event log and modems signal levels.