09-01-2017 08:17 PM
I recently upgrade to the 60Mbps. I did the speed test and it came back with dowload: 1.84Mbps Upload: 5.87Mbps. Should the speed be close to 60 if not actually 60Mbps??
09-01-2017 08:27 PM
Users typically report 72 download and 6.8 upload when using a wired connection into their router. However, folks who have WiFi issues often see speeds as low as you. Run your SpeedTest check on the TWC-Spectrum Ookla test server while using an ethernet cable between computer and router, then report back with your results.
09-01-2017 09:05 PM
With the Cable plugged in directly the speed test came to download: 2.17Mbps Upload: 5.90Mbps...so not much of a diffence...should i reboot the modem or something?
09-02-2017 07:29 AM
Do you have an all in one modem/router combo or a separate modem and router? Did you reboot the modem after you made the switch? Does the speed test show the same results on multiple devices? What modem/router are you using? Post the modems signal levels and event log. You might have a signal issue, damaged lines, or loose connections.
09-02-2017 08:47 AM
I am using the Arris modem from sectrum. All i did was take it out of the box and hook it up. I am currently only have my laptop and phone connected to the internet, and testing on both is about the same. How do i get the event log and modems signal levels.