Expert

Re: Internet is unstable

It's a coaxial issue and they need to fix it.... Levels aren't stable, there is a bad amplifier between your modem and the fiber optic hybrid converter.

I doubt a different model modem will help either.

 

Re: Internet is unstable

I've told the technicians there is something wrong. He blamed the modem. I've been through 3. He suggested picking one of theirs up and that will resolve my issues.
Expert

Re: Internet is unstable

What is between the pole tapoff block and your modem?

 

Re: Internet is unstable

The J box and the coaxial cable. He said there is no splitters. They did mention the j box being one of the old ones. Is that what you mean by "between"? One of the technicians lives 2 streets down. He doesn't have any issues with Internet.