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Internet connectivity

Service has been out over a day. Tech they sent can’t even fix the problem. Has to send out a “maintenance team”. Can’t even get them to confirm they’re coming out. I thought at&t was bad.
1 REPLY
Lead Moderator

Re: Internet connectivity

Good morning. Forums are peer to peer support. Maintenance work in these cases

is done as quickly as possible and if it is deemed an area issue the appointment would not be visible on your account. Agents do not have access to the maintenance crews scheduled jobs. 

 

If you are still having difficulty after 24-48 hours we would encourage you to contact us for direct support. You can reach our Social Media Customer Care team directly at: 

 

Twitter: @Ask_Spectrum
Facebook: https://www.facebook.com/Spectrum