Newcomer

Internet Service

My internet is not working and I work from home, I called in the service request you said it will be 9/15/2014 before someone can com out, I will loose my job by then, I need my internet fixed today.

 

 

Sarah Sutton

*personal information removed*

2 REPLIES
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Valued Contributor

Re: Internet Service

Hey Sarah,

I'm sorry that the timne frames for a tech to be out there don't align with your needs (genuinely).  If you work from home, you may want to consider a business account or Signature Home service, as these have dedicated techs that may be able to address your needs sooner than a residential account, as residential is first come, first serve and designed for entertainment purposes rather than dedicated business.

Expert

Re: Internet Service

What are the lights on the modem doing?

 Then unplug it for 30 seconds, plug it back in and see if they still do the same thing.

A flashing DS usually means the cable is broken somewhere. I assume you don't have cable TV to see if everythings dead...