What internet package and speeds are you actually paying for?
Go to 192.168.100.1 or 192.168.0.1 or 192.168.1.1 to find the signal levels and event logs.
I have the standard package so I believe I'm right on target as far as mbps, but don't know for sure as the website still won't let me in to see the different packages offered, keeps sending me in circles.
I guess that means it's probably something to do with the router/modem? We used to be able to pick up our wifi all the way outside to the end of our driveway - 200 yards. Now, can barely pick it up at the other end of the house.
I looked at the event logs and see a lot of this - SYNC Timing Synchronization failure and this - Missing BP Configuration Setting TLV Type .
I'm not quite sure where to find the signal levels? Sorry....
up/ downstream levels in the advanced tab...???
Copy and paste the error event page as well, need to see what's causing the reset, restart sequence.
I just want to make sure there is no personal info in the stuff I copy and paste, are the error events "generic"?
And for the up/down levels, I'm looking in advanced - would it be under Internet Port - show statistics? Because I don't see an actual upload/download titled number. Sorry, I'm dumb with these things.
Follow these steps to access your upstream and downstream signals. Copy/Paste here.
Well, no idea what all these numbers mean but here you go -
|Downstream Bonded Channels|
|Upstream Bonded Channels|
Anybody? Anything? If my numbers aren't showing anything can I get a recommendation on a good new cable modem/router?
When you say you have a standard package and you actually get +-20 Mbps download and +-2 upload speeds, is the package you're paying for a 20/2 plan? If it is you're doing just fine with what you have. If you're paying for a 50/5 or a 100/10 plan, then you have issues.
Regarding the wifi range...yes, you could get your own stand alone router that would likely give you more range than the one you have now. Find one with big ugly antenna and place it as centrally as possible. Something like a TP-Link AC1750.
Levels look okay provided that the modem wasn't just reset. That's an 8x 4 modem and will only be provisioned up to 100/10
where are you and what are you paying for?