Helper

Re: Internet Lag or Modem/Router?

What internet package and speeds are you actually paying for? 

 

Go to 192.168.100.1 or 192.168.0.1 or 192.168.1.1 to find the signal levels and event logs.

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Re: Internet Lag or Modem/Router?

I have the standard package so I believe I'm right on target as far as mbps, but don't know for sure as the website still won't let me in to see the different packages offered, keeps sending me in circles.  

I guess that means it's probably something to do with the router/modem?  We used to be able to pick up our wifi all the way outside to the end of our driveway - 200 yards.  Now, can barely pick it up at the other end of the house.  

I looked at the event logs and see a lot of this - SYNC Timing Synchronization failure and this - Missing BP Configuration Setting TLV Type .

I'm not quite sure where to find the signal levels?  Sorry....

Expert

Re: Internet Lag or Modem/Router?

up/ downstream levels in the advanced tab...???

Copy and paste the error event page as well, need to see what's causing the reset, restart sequence.

 

Browser

Re: Internet Lag or Modem/Router?

I just want to make sure there is no personal info in the stuff I copy and paste, are the error events "generic"?  

And for the up/down levels, I'm looking in advanced - would it be under Internet Port - show statistics?  Because I don't see an actual upload/download titled number.  Sorry, I'm dumb with these things.  Smiley Happy  

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Valued Participant

Re: Internet Lag or Modem/Router?

Follow these steps to access your upstream and downstream signals. Copy/Paste here.

 

https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router

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Re: Internet Lag or Modem/Router?

Thanks, will try later when I'm home...

Browser

Re: Internet Lag or Modem/Router?

Well, no idea what all these numbers mean but here you go - 

Startup Procedure
ProcedureStatusComment
Acquire Downstream Channel639000000 HzLocked
Connectivity StateOKOperational
Boot StateOKOperational
SecurityEnabledBPI+
IP Provisioning ModeIPv6 Onlyipv6Only(1)
 
Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables
1LockedQAM25617639000000 Hz2.6 dBmV43.9 dB00
2LockedQAM25618645000000 Hz2.7 dBmV43.9 dB00
3LockedQAM25619651000000 Hz2.5 dBmV43.9 dB00
4LockedQAM25620657000000 Hz2.6 dBmV43.9 dB00
5LockedQAM25621663000000 Hz2.5 dBmV43.9 dB00
6LockedQAM25622669000000 Hz2.6 dBmV43.9 dB00
7LockedQAM25623675000000 Hz2.5 dBmV43.9 dB00
8LockedQAM25624681000000 Hz2.5 dBmV43.9 dB00
 
Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA905120 Ksym/sec24200000 Hz42 dBmV
2LockedTDMA892560 Ksym/sec19400000 Hz41.5 dBmV
3LockedATDMA915120 Ksym/sec30600000 Hz42.8 dBmV
4LockedATDMA925120 Ksym/sec37000000 Hz44 dBmV
Browser

Re: Internet Lag or Modem/Router?

Anybody?  Anything?  If my numbers aren't showing anything can I get a recommendation on a good new cable modem/router?

Helper

Re: Internet Lag or Modem/Router?


andreah1 wrote:

Anybody?  Anything?  If my numbers aren't showing anything can I get a recommendation on a good new cable modem/router?


When you say you have a standard package and you actually get +-20 Mbps download and +-2 upload speeds, is the package you're paying for a 20/2 plan? If it is you're doing just fine with what you have. If you're paying for a 50/5 or a 100/10 plan, then you have issues. 

 

Regarding the wifi range...yes, you could get your own stand alone router that would likely give you more range than the one you have now. Find one with big ugly antenna and place it as centrally as possible.  Something like a TP-Link AC1750. 

Expert

Re: Internet Lag or Modem/Router?

Levels look okay provided that the modem wasn't just reset. That's an 8x 4 modem and will only be provisioned up to 100/10

where are you and what are you paying for?