Rookie

Internet Disconnects intermittently but mostly when I Stream or Game

Hello!

So my internet seems to drop now and then but only when Im streaming or gaming.  There area few occastions where I wasnt doing anything but mostly when Im streaming.

 

I've had technicians come twice and replace the cables and check the signals and they say its fine but since it happens interminttently,  of course its fine at the moment.

 

I use an Arris Surfboard SB6183 modem and here is the event log.  Maybe someone can help me.  Is there setting I can change?

 

Thanks!

 

Time Priority Description

Thu Oct 05 13:41:09 2017

Notice (6)TLV-11 - unrecognized OID;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 05 13:41:08 2017Error (4)Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 05 13:41:08 2017Error (4)Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedNotice (6)Overriding MDD IP initialization parameters; IP provisioning mode = IPv6
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Thu Oct 05 13:38:49 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Thu Oct 05 13:38:46 2017Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 05 13:38:46 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 05 13:38:38 2017Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 05 13:38:38 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 05 13:38:34 2017Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 05 13:38:34 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 05 13:38:30 2017Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 05 13:38:30 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 05 13:38:19 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Tue Oct 03 15:20:21 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Tue Oct 03 15:20:18 2017Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 03 15:20:18 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 03 15:20:17 2017Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 03 15:20:17 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 03 15:20:15 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 03 15:20:14 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 03 15:20:11 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 03 15:20:11 2017Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 03 15:20:10 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 03 15:20:09 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 03 15:20:06 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 03 15:20:05 2017Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 03 15:20:05 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 03 15:20:02 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 03 15:19:58 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 03 15:12:38 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Tue Oct 03 15:12:35 2017Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 03 15:12:35 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 03 15:12:34 2017Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 03 15:12:34 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 03 15:12:26 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 03 15:12:24 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 03 15:12:20 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 03 15:12:13 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Tue Oct 03 15:10:39 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Tue Oct 03 15:10:36 2017Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 03 15:10:36 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 03 15:10:33 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 03 15:10:28 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 03 15:10:27 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 03 15:10:25 2017Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 03 15:10:25 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 03 15:10:24 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 03 15:10:23 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 03 15:10:21 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 03 15:10:20 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 03 15:10:19 2017Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 03 15:10:19 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 03 15:10:15 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ef:61:ed;CMTS-MAC=00:01:5c:75:e6:73;CM-QOS=1.1;CM-VER=3.0;
   
6 REPLIES
Expert

Re: Internet Disconnects intermittently but mostly when I Stream or Game

need the signal level pages...

Something is bad or intermittent there, Try to get it at least a couple hours after a reset

 

Observer

Re: Internet Disconnects intermittently but mostly when I Stream or Game

OMG i'm so glad i'm not the only one getting d/cs when gaming. 

 

I've been playing Destiny 2 on the xbox, hardwired and it seems my modem would reboot in the middle of gaming causing me to disconnect from the game, etc. it would come back on after a minute or so but still really irritating. I too have a surfboard, 6141.

Established Sharer

Re: Internet Disconnects intermittently but mostly when I Stream or Game

Until you send us the signal pages, the only thing I can offer is if you are not using the WiFi when gaming, turn it off.  That will keep it from disconnecting and resetting the modem whenever interference shows up  on your selected 2.4 GHz or 5 GHz wireless channels.. 

Observer

Re: Internet Disconnects intermittently but mostly when I Stream or Game

Hello!

 

I have found my logs for my modem. It looks like yesterday there was a T4 timeout causing a reboot...

 

Oct 08 2017 19:44:27	6-Notice	I401.0	TLV-11 - unrecognized OID;CM-MAC=3c:36:e4:98:c1:80;CMTS-MAC=00:01:5c:80:ca:63;CM-QOS=1.1;CM-VER=3.0;
Oct 08 2017 19:44:27	5-Warning	Z00.0	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=3c:36:e4:98:c1:80;CMTS-MAC=00:01:5c:80:ca:63;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:17	6-Notice	N/A	Cable Modem Reboot due to T4 timeout ;CM-MAC=3c:36:e4:98:c1:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Oct 08 2017 19:43:27	3-Critical	R04.0	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=3c:36:e4:98:c1:80;CMTS-MAC=00:01:5c:80:ca:63;CM-QOS=1.1;CM-VER=3.0;
Oct 08 2017 19:42:57	3-Critical	R05.0	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=3c:36:e4:98:c1:80;CMTS-MAC=00:01:5c:80:ca:63;CM-QOS=1.1;CM-VER=3.0;
Oct 08 2017 19:42:24	4-Error	C701.0	DBC-ACK not received;CM-MAC=3c:36:e4:98:c1:80;CMTS-MAC=00:01:5c:80:ca:63;CM-QOS=1.1;CM-VER=3.0;
Oct 08 2017 10:44:57	3-Critical	R02.0	No Ranging Response received - T3 time-out;CM-MAC=3c:36:e4:98:c1:80;CMTS-MAC=00:01:5c:80:ca:63;CM-QOS=1.1;CM-VER=3.0;
Rookie

Re: Internet Disconnects intermittently but mostly when I Stream or Game

Not really sure how to go about giving you the signals.  What I posted were the event logs of the modem unless you need information of the router.  They are seperate.  Also I stream so my consoles is hardware but my PC is not.  Ive done this in the past with Comcast and never had a problem.

Expert

Re: Internet Disconnects intermittently but mostly when I Stream or Game

Need the up/ downstream signal level pages...