Newcomer

INTERNET KEEPS CUTTING OFF!! TRASHHHHH INTERNET

On the modem twc provided it kept going out every month. So i went out and bought a new modem and router. The same problem keeps happening, i keep getting these outtages. We are paying $150 a month for it to keep having outtages. We are paying too much for this, so twc better get your stuff together or we will be leaving you.

4 REPLIES
Lead Moderator

Re: INTERNET KEEPS CUTTING OFF!! TRASHHHHH INTERNET

I am sorry to hear you are having so much trouble. 
You are subscribing to Internet only for that price? I am not aware of any 

speeds/plans that would be that high. I would encourage you to phone into 

a specialist to see what other options are available for you. 1-800-892-4357.

 

Our Forums Members are great at helping diagnose Internet connectivity 

issues. I'm sure they would be happy to take a look.

 

Here is some helpful information to post to help get that underway 

DATA-TO-POST-TO-GET-HELP-FROM-THE-COMMUNITY

 

Thank you for participating in the Forums.
Have a good rest of the day!

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

 

Established Sharer

Re: INTERNET KEEPS CUTTING OFF!! TRASHHHHH INTERNET


buonya wrote:

On the modem twc provided it kept going out every month. So i went out and bought a new modem and router. The same problem keeps happening, i keep getting these outtages. We are paying $150 a month for it to keep having outtages. We are paying too much for this, so twc better get your stuff together or we will be leaving you.


So now you're paying not only the monthly charge for a service you feel you don't receive, but you also bought your own modem and router, and you expect that will solve your speed issue??  TWC would replace the modem you were renting and fix the bad cable for free if you requested a home service call.  If you think you were already paying too much, don't pay even more to bypass their no charge service.

Expert

Re: INTERNET KEEPS CUTTING OFF!! TRASHHHHH INTERNET

[ Edited ]

AND, they're now going to blame it on the COAM modem, Robot LOLWoman LOLSmiley LOLCat LOL

 

 You have some sort of coaxial issue and we need to see some data to determine if it's something you can correct.

 

Boz
Sharer

Re: INTERNET KEEPS CUTTING OFF!! TRASHHHHH INTERNET

But seriously...what TWC/Spectrum internet plan costs $150/no?