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Observer

Re: I have grandfathered Time Warner Maxx service and I am moving

This is fully incorrect information. Customers that currently have the 300mbps service will be able to transfer that service and remain on their legacy services if they choose and no $199.99 fee is charged in that case. Period. This is true of all transfers, even including video.
Expert

Re: I have grandfathered Time Warner Maxx service and I am moving

Maybe you better go tell that to Spectrum... People are losing channels, prices  go up and 16 channel modems are being replaced with 8 channel ones and a 100 meg speed cap as well.

 

Moderator

Re: I have grandfathered Time Warner Maxx service and I am moving

For any inquiries on billing and account transfers, we ask that you please contact our dedicated sales and billing department at 1-800-892-4357.

-Melissa O.
Spectrum Community Forums Moderator