Expert

Re: Having issues with unstable upload after being fixed for awhile

Call TWC out to repair it...

 

Established Sharer

Re: Having issues with unstable upload after being fixed for awhile

TWC needs to come out and check everything on that pole and at least one either side.  They may not even know that the pole was hit last week until you tell them.  In traffic accident cases like that, your first responders typically only notify the electric utility, unless the cable TV and/or telephone wires are also pulled off the pole and pose a hazard to traffic or pedestrians.  TWC and the phone company are almost always just tenants renting space on the electric company's poles.

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Re: Having issues with unstable upload after being fixed for awhile

I'm having the same issue as last time where they can't see whats causing the issue. Agentx checked the info from my mac address last time (checked node utilization etc, found ingress from a certain channel and the maint techs came out) and gave me the info to present to the techs and it got fixed that day ( was ingress on the poles) but i haven't been able to get a message back from him this time
Expert

Re: Having issues with unstable upload after being fixed for awhile

Call TWC 1-800-892-4357

 

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Re: Having issues with unstable upload after being fixed for awhile

I finally got a good tech out here who acknowledged my issue finally, the maintainence techs will be coming to check the poles later

Established Sharer

Re: Having issues with unstable upload after being fixed for awhile

I just today had a visit from a TWC line tech w/bucket truck on a service quality problem I didn't even know about.  He found a waterlogged connector at the pole end of my drop that he suspected was dumpng noise into the US back to our head-end.  He talked the HE tech into splitting the spectrum  analyzer feed which let him see a noisy modem on the other side of our node that was hosing up the entire neighborhood - about 1-1/4 miles of trunk feed with a bunch of subscriber complaints. 

The connector and drop line replacement improved my signal levels by over 4 dB, while finding the problem on the other side allowed TWC to close several complaints of TV video pixelation, slow converter response, and degraded internet speeds.  Plus, I found out that TWC will be bringing up 8 more DS channels within a few weeks.  Almost time to go modem shopping for a SB6183!

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Re: Having issues with unstable upload after being fixed for awhile

hopefully they'll sort it out like last time, not streaming is killing my viewerbase
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Re: Having issues with unstable upload after being fixed for awhile

Just got a call that the trucks fixed an issue, but I'm still having my issue. **bleep**
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Re: Having issues with unstable upload after being fixed for awhile

The service tech came out and saw the issue as well and replaced the gateway and checked all my connections.They had a maint tech come out and adjust some things at the pole and check everything. Still having upload issue, these are the latest readings

Downstream

DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables
Downstream 1 32 645.00 MHz -1.40 dBmV 38.98 dB 256QAM 706108630 38 0
Downstream 2 18 561.00 MHz -0.10 dBmV 40.37 dB 256QAM 473503297 18 0
Downstream 3 19 567.00 MHz 0.00 dBmV 40.37 dB 256QAM 478480069 47 0
Downstream 4 20 573.00 MHz 0.50 dBmV 40.95 dB 256QAM 466297190 47 0
Downstream 5 21 579.00 MHz 0.90 dBmV 40.37 dB 256QAM 466458427 29 0
Downstream 6 22 585.00 MHz 1.00 dBmV 40.37 dB 256QAM 492672626 35 0
Downstream 7 23 591.00 MHz 0.90 dBmV 40.37 dB 256QAM 464982710 20 0
Downstream 8 24 597.00 MHz 1.20 dBmV 40.95 dB 256QAM 482896770 32 0
Downstream 9 25 603.00 MHz 0.70 dBmV 40.37 dB 256QAM 511513965 42 0
Downstream 10 26 609.00 MHz 0.20 dBmV 40.37 dB 256QAM 472989864 25 0
Downstream 11 27 615.00 MHz -0.10 dBmV 40.37 dB 256QAM 491606377 33 0
Downstream 12 28 621.00 MHz -0.20 dBmV 40.37 dB 256QAM 482057567 48 0
Downstream 13 29 627.00 MHz -0.60 dBmV 40.37 dB 256QAM 482009478 30 0
Downstream 14 30 633.00 MHz -1.10 dBmV 40.37 dB 256QAM 502193721 39 0
Downstream 15 31 639.00 MHz -1.20 dBmV 40.37 dB 256QAM 496224659 42 0
Downstream 16 17 555.00 MHz -0.20 dBmV 40.95 dB 256QAM 440918182 51 0
Reset FEC Counters
Upstream

UCID Freq Power Channel Type Symbol Rate Modulation
Upstream 1 2 24.20 MHz 41.00 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Upstream 2 4 37.00 MHz 41.75 dBmV DOCSIS2.0 (ATDMA) 2560 kSym/s 64QAM
Upstream 3 3 30.60 MHz 41.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Upstream 4 1 19.40 MHz 40.50 dBmV DOCSIS1.x (TDMA) 2560 kSym/s 16QAM

Expert

Re: Having issues with unstable upload after being fixed for awhile

Getting a clean coaxial network is a lot of the issue. Not only yours but everyone on the same node as Karl mentioned.  Hard to get TWC to troubleshoot the entire node, They'll get an alarm and then go and fix it. Problem I had here was a neighbor a few houses upstream trashing the upstream path as well as abad stub accross a street downstream of me.

 There still are 4 leaks at subscriber tap off blocks...