I couldn't agree more...period. Do not rage at, hate on , or blast Phil. He opened up pandoras box for himself giving that info out.He is not in charge of TWCs traffic shaping or network engineering.His job is to help people with issues and that's exactly what he's doing.CirrusStrafe wrote:Heh, thank Thorn Harvestar . He has been my best friend for ages and really badly wants my axe back by his side. He has been monitoring most of these threads more vigilantly than even I have and noticed the update before me XDSidenote: Nobody even think about being a -Yoink- to Phil B on the TWC forum now that he dropped his work email in. Do not bite the hand that feeds you. Do not email him hatemail or garbage just because you have the work email of someone who works at TWC and are (edited) off. Of all my time dealing with crap service in every ISP in America, this is probably the most dramatic and unexpectedly benevolent thing I have ever seen.Make a positive example of Phil. A very, very, positive example.jlongx83 wrote:For those that don't know, the MAC address will typically be located bottom of you modem, occasionally on the rear. Should look something like this: 30:3f:67:8e:68:4bThis is the direct link to private message Phil, TWC Community Manager once logged into the twc forums.http://forums.timewarnercable.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/3This is Phil's email address for those without an firstname.lastname@example.orgThanks so much for posting this @CirrusStrafe.CirrusStrafe wrote:Holy crap an update from TWC!http://forums.timewarnercable.com/t5/Connectivity/Halo-5-Issues/td-p/90964/page/2They are collecting TWC modem MAC IDs to aggressively monitor. Light the signal fires! Alert the internet! Call Gondor for aid! -Yoink- is getting done!Edit - Do it via a private message and not an email. Apparently good ol PhilB's email is spitting back automated "Out Of Office" responses.Edit 2 - Nvm he is responding to email anyway.