Rookie

GREAT Tech Service from Spectrum Business

We have been TWC/Spectrum customers for 5 years, since we moved to Albany NY.  We had internet problems and today at Noon, Ben, a service tech, came to our office and did a magnificent job diagnosing the issues (bad modem) and then reconfiguring everything to be much more efficient, he even split the electricity source for our internet and our phone service. We have had 5 star service before but Ben was 10-star.  I hope someone in Spectrum will recognize what a superstar you have working for you. 

-David Spellman

3 REPLIES
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Lead Moderator

Re: GREAT Tech Service from Spectrum Business

Hello and good morning!

 

Happy to hear your service appointment with Ben went swimmingly.

 

We would love to submit your feedback to his management team. If you would  be 

so kind as to private message us with your account details we can pass that along.

 

We can be reached directly at   Forums_Help

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Rookie

Re: GREAT Tech Service from Spectrum Business

Thank you.

Yes, please commend Ben to management.

We received service from Ben on January 13.

Our service location is (edited)

Thank you

Lead Moderator

Re: GREAT Tech Service from Spectrum Business

Thank you for getting back to us!

 

We will pass that along! 

 

Have a great rest of the day! 

 

Thank you for your participation in the forums.

 

Regards,
Spectrum-Social Media Customer Care