03-26-2017 03:36 PM
Hello, my father works for Spectrum and I'm attempting to add a second modem (for only internet) to our account. I'm having some difficulty doing this as it seems that nobody I have spoken to via chat or on the phone is able to modify the account.
If anyone has been in this same situation or similar, could you please point me in the right direction on how to proceed? I can't seem to find too much via Google unfortunately.
Thank you so much for your time.
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03-26-2017 06:56 PM - last edited on 03-28-2017 07:37 AM by Julia_R
I would highly recommend speaking with your father, as account changes can not be made by phone reps. Tickets need to be set up internally, by the employee, to make changes to service.
03-27-2017 08:28 AM
And as MsRaye pointed out, if the family account already has internet service, you can add a router with multiple ethernet ports to add additional wired and/or WiFi device connections. Just remember that the connection must have sufficient capacity to support all devices operating at the same time (they might need a speed increase).
03-27-2017 08:51 AM
or create a second account... Only way to run 2 modems. You will probbly need and want a second line run in from the street as well. Most areas can't support 2 modems and other devices on the same drop.
The new account will be spectrum at $59 a month for 60/5 service
04-02-2017 04:00 AM
Any MODEM has to have a dedicated internet service. So if you want to add that second modem to function alongside the current one, it needs its own internet service. And for that, your father would need to add a second line of internet to his employee plan - something he has to approve of via a specific process.
04-03-2017 08:36 AM - edited 04-03-2017 08:41 AM
i help many people cord cut and add modems to their accounts for them,
so here's how you can do it (that dad works at spectrum will not matter)
get a recent copy of your dad's spectrum bill.
if he's paperless, you will need the login : password for his account.
call the number on the bill during regular m-f 9-5 business hours.
follow the billing area prompts to add service to your account
once you get a human, tell them you want to add your modem
they will ask verification questions - all information is on the bill
including the 4-digit security code.
once they are satisfied you are "authorized" they will forward the
call to a modem provisioning person who will want the model
and serial number on the modem and it will get added and active.
now here's where it gets tricky. spectrum is a total mess still,
so while they won't screw up your old modem, they will screw up
how your new modem was actually provisioned - like every time.
so when you are ready to physically connect the new modem,
again, only do it 9-5 m-f, so if it's messed up, you can get support
to put you on with a teir-3 local guy who can properly configure it.
don't waste your time with the indian teir-1 guys as they are not
authorized to do anything to your modem besides rebooting it.
caution: if your dad's old modem was also hosting an ip phone number
you MUST migrate that number off his account BEFORE a new modem.
suggestion: if you are replacing the modem to avoid the wifi charge
you can simply call charter teir-3 and have them put your modem into
bridge mode and disable any wifi radios in their old modem.
this way even though you are using their equipment, the $5 wifi fee is waived,
and you can use whatever router you own off the old charter modem.
only do this while at the old modem as they may ask you to factory reset it.
follow-up: within the month of a modem change pay close attention to your billing
as charter is again, a total screw up still, and someone along the way may have
changed various billing codes on your account that contradict each other, etc.
so just make sure you are getting billed what you expected, nothing more.
04-03-2017 08:55 AM
If the change is to take place on an employee account it does need to be
handled by a specific group. The employee needs to initiate the change
with this group.
Our call center/chat agents are not allowed or able to make any changes
to the account.
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